by Kristen Altamura | Sep 30, 2025
The 2025 Holiday Survival Guide Master the 2025 Holiday Season: Protect Profits, Prevent Fraud, and Win Customer Loyalty The holiday rush brings record sales—and a surge in returns, claims, and fraud that threaten your margins. Get the insights and strategies you need...
by Kristen Altamura | Aug 11, 2025
Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes Returns are no longer just a customer service issue—they’re a goldmine for ORC groups. While smash-and-grab thefts make headlines, the real threat to retailers is more hidden—and...
by Kristen Altamura | Jun 24, 2025
The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss Combat returns and claims abuse with AI-powered protection. Returns and claims fraud are now among the most damaging contributors to total retail loss, costing retailers $103 billion in 2024 alone....
by Kristen Altamura | Mar 21, 2025
The Total Retail Loss Playbook: A 6-Step Guide to Cutting Waste, Combating Fraud & Driving Operational Excellence In some industries, up to 80% of retail loss comes from more than just theft. Are you addressing all the causes? Most retailers focus on shrink and theft,...
by Kristen Altamura | Dec 30, 2024
2024 Consumer Returns in the Retail Industry Report Did you know that 15% of your returns and claims are fraudulent? Published by Appriss Retail and Deloitte, this annual customer returns report provides a deep dive into the state of returns in 2024. It highlights the...
