News Article

03-01-2018

Stop Worrying about the Retail Apocalypse and Focus on the Tsunami of E-commerce Returns

The average return rate at physical retail locations is between 3-9%, and is 12-30% for online retailers. Retailers should be worrying less about the supposed retail apocalypse, and start worrying more about the influx of buy-online-return-in-store (BORIS) returns.

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