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Omnichannel fraud prevention for Shopify returns and claims.

Appriss Retail is proud to partner with Shopify’s unified commerce platform to deliver an AI-assisted returns fraud solution that protects against returns and claims fraud while enhancing the customer experience.

With over 20 years of expertise, Appriss Retail’s trusted solution is now seamlessly integrated for Shopify merchants, helping to combat the $100 billion+ in retail fraud losses with their new Appriss Returns and Claims protection app powered by Engage.

Interested in seamlessly integrating Appriss Retail's Return & Claims app with Shopify POS?

Better together

Minimal setup and scalability

Integrates seamlessly with Shopify POS and current commerce engines.

Reduce fraudulent claims and boost margins

Helps prevent item-not-received claims and enhances profitability.

increase customer service with Appriss Retail

Enhance customer experience

Provides frictionless returns and increases customer lifetime value.

How it works

Install the Appriss Retail Returns & Claims tile on your store's Shopify POS

Seamless integration

Appriss Retail’s Returns & Claims App, powered by Engage, easily integrates with Shopify POS or other commerce engines, ensuring smooth scalability and minimal disruption to your operations.

Fraud prevention & margin protection

Reduce return rates, prevent fraudulent item-not-received claims, and improve sales margins with Appriss Retail’s advanced fraud prevention tools.

Enhanced customer experience

Deliver a smooth and secure returns process that boosts customer satisfaction and loyalty while deterring fraudulent actors

Learn more about Appriss Retail

The 2024 consumer returns report by Appriss Retail and Deloitte dives into the state of retail returns in 2024 and the most common types of return fraud. Discover the 2024 retail return rate and what percentage of returns and claims can be attributed to fraud and abuse.

2024 Consumer Returns in the Retail Industry Report

Published by Appriss Retail and Deloitte, this annual customer returns report provides a deep dive into the state of returns in 2024. It highlights the most common types of return fraud and provides critical data on ecommerce, in-store, and omnichannel returns and claims, losses, and the broader impact on the U.S. retail industry.

Uncover the latest stats on return and claims fraud, in the NRF Big Ideas presentation by Riskified and Appriss Retail, now available on-demand

Plugging the $19 Billion Leak on Profitability: Omnichannel Return Fraud

Discover the latest statistics on return and claims fraud from industry leaders Pedro Ramos (Appriss Retail) and Jeff Otto (Riskified). Find out how a 360-degree view of retail fraud can help protect profits in this on-demand presentation from NRF Big Show 2025.

Understand the disconnect between retail executives’ perceptions and consumers’ actual experiences with return policies in our comprehensive retail survey.

How Important Are Returns to Customers?

Returns are inevitable, but are your strategies working? Our retail survey of 150 retail executives and over 1,000 North American consumers explores the impact of return policies on consumer behavior and offers solutions to balance fraud prevention with customer satisfaction.

Interested in an omnichannel approach to stopping fraud?

Let's chat!