Returns can no longer be considered “just a cost of doing business.”
Advances in machine learning and artificial intelligence-powered technology offer retailers options to customize returns policies and incentives in ways that were not possible in the past. But how well are retailers embracing the technology to help them reimagine the returns process as a strategic consumer engagement opportunity? And how well does your company’s returns strategy compare?
Download this report to learn key findings and analysis from a survey of retailers across a spectrum of industry segments, revenue size, and job responsibilities. You’ll gain insights to help you: