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Take a deeper dive into the future of omnichannel returns.

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Consumer Returns in the Retail Industry 2021

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More

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Reducing Organized Retail Crime with Return Authorization and Consumer Linking

Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More

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Remodeling an Old Fashioned Return Counter

This retailer’s return procedures made it a target for organized retail crime and return abusers. See how it addressed the issue. Read More

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Consumer Return Behaviors: B&M vs Omnichannel

How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More

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2020 Examples of Return Fraud

What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More

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2020 Blended Return Rate by Retail Category

This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More

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2020 Consumer Returns in the Retail Industry Report

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More

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The Impact of COVID-19 on Key US Retail Segments

This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More

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Sell More, Lose Less During #RetailRecovery

This infographic-style booklet identifies six focus areas that can increase revenue and reduce loss in stores during re-opening. Read More

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TV Returns and Football’s Big Game: Where Is the Connection?

Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More

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Father’s Day Return Trends Revealed

Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More

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Mother’s Day Return Trends Revealed

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More

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Verify Helps Enable Flexible Return Policies

Delight your best consumers with Appriss® Verify return authorization. It reduces friction and features real-time analytics across all your channels. Read More

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Calculating Your Real Return Rate

Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More

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Return Risk and Abuse: How to Protect Profits

Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More

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Improving the Consumer Experience with Returns

Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More

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Tuning in to Consumer Satisfaction

This retailer achieved a chain-wide 10%+ reduction in return rate saving millions of dollars annually. See how they did it. Read More

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Profit Protection in the Spotlight

Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More

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Outfitted for Return Optimization

Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More

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Slam the Door on Return Fraud

This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More

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Verify Helps Identify Consumer Behavior to Stop Loss

Appriss® Verify return authorization helps omnichannel retailer reduce returns, cut shrink, and improve service. Details are in this quick overview. Read More