by Stephen May | Nov 15, 2021
From a financial perspective, every holiday season has its own twist – but two things are a given: retail yearly profits depend on solid holiday season sales, and consumers will be returning items after the holidays. According to the National Retail Federation (NRF),...
by Stephen May | Nov 11, 2021
Ecommerce shoppers developed new habits over the last year – from curbside pickup, increased online shopping, virtual fitting rooms, in-store returns, and more. It is reasonable to expect consumers to employ these skills when gift shopping this holiday season,...
by Stephen May | Nov 4, 2021
The Return Counter is often the keystone to a consumer’s experience with your retail locations. It’s the proverbial fork in the road along the shopping journey, where one path leads to satisfaction and the other to frustration. It’s also where smart retailers can turn...
by Stephen May | Oct 14, 2021
The bond between retailers and their “best” consumers has been put to the test over the past few years. As the COVID-19 pandemic shifted shopping online and shuffled behaviors, it brought forth new demands on retailers to maintain existing relationships, create new...
by Stephen May | Oct 4, 2021
2020 changed everything, and 2021 continues to bring us new learning. The COVID-19 pandemic has impacted the retail industry in ways still to be determined, but one thing we know for sure is that the way retailers do business – and how consumers shop – has shifted...
