by Stephen May | May 2, 2024
Approximately 10% of claims and appeasements are fraudulent, resulting in retailers losing $2.1 to $4.2 billion annually in revenue due to order adjustments. As ecommerce becomes the primary purchasing channel, these losses are expected to rise. Retailers must...
by Stephen May | Jun 2, 2023
In the world of retail, customer appeasements have become increasingly common. While keeping customers happy is vital for business success, it is crucial to strike a balance between customer satisfaction and maintaining profitability. What are customer appeasements?...
by Stephen May | Aug 19, 2022
The uptick in ecommerce has inspired many trends for businesses of all sizes and stripes —and not all of them are positive. While most omnichannel and ecommerce retailers have historically been concerned with chargeback fraud, some now recognize a type of fraud that...
