by Stephen May | Jun 20, 2024
Fraud in the retail industry is a growing concern, in part because bad actors have become increasingly sophisticated. In the era of online shopping, fraud can occur at any stage of the customer journey, making it difficult for retailers to protect their profits....
by Stephen May | Mar 21, 2024
When a shopper steps inside a store, their gaze fixed on the return counter while awkwardly carrying a crumpled box under their arm, the spotlight shifts to the retailer. This is their moment to shine or falter. The way a store handles this crucial interaction can...
by Stephen May | Nov 16, 2023
The advent of artificial intelligence (AI) solutions over the last few years and the burgeoning use of generative AI, in particular, is revolutionizing retail. From the supply chain to consumer-facing chatbots, AI has emerged as a catalyst for online retail and...
by Stephen May | Nov 2, 2023
In the world of ecommerce, there are two types of customer personas: High-Sales Harper and Low-Returner Riley. Two shoppers from two ends of the retail spectrum. Harper is a very profitable customer, and Riley is not. Both customers are important, but retailers that...
by Stephen May | Oct 19, 2023
The holiday season isn’t over until that final post-holiday return rings through. For as much joy and revenue as the holiday season brings to the retail industry, the post-holiday return season can present several challenges. Return fraud, diminishing holiday sales,...