customer experience

Cracking the Holiday Cash-Back Scam with Analytics

How does a soft drink purchase cost a retailer hundreds? It could be happening in your stores right now if you offer cash back with a debit card purchase. We are seeing a particular cash-back scam circulate, and it is something that crops up this time of year as the holiday shopping frenzy kicks...

#RetailRecovery and Operational Issues

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. Learn how to protect your stores and profits despite an expected increase in operational and training issues.

#RetailRecovery and Consumer Returns

As retailers begin to re-open stores during the COVID-19 pandemic, every aspect of brick-and-mortar retail will need to be re-examined. Know what to expect from consumer returns and how you can protect your stores and profit.

Recognizing Retail Heroes

The COVID-19 pandemic has affected our way of life around the globe. In this section, we will be recognizing many of the retailers that are doing their part to keep their employees and customers safe, as well as those helping communities, hospitals, and other essential organizations.

Summer Jobs – More Than Just a Temporary Position

For the retail and staffing industry, warm weather heralds a heightened focus on temporary hires and rolling out a slew of part-time roles. With an abundance of the younger demographic available for temp positions over the summer break, several industries (including retail, hospitality and...

Appriss Retail Named a Leader by RIS News

The RIS News LeaderBoard is one of the retail industry’s most prestigious benchmark reports – ranking retail technology companies on customer satisfaction, performance, and value. Appriss Retail ranked as one of the top solution providers in 22 of 51 categories.

Ways to Protect Profits—and the Customer Experience—with AI

Consumer spending drives 70 percent of the U. S. economic growth according to a recent article in The Balance, making every fluctuation in retail sales important to a myriad of businesses. Manufacturers, suppliers and logistics companies, as well as all the industries that support them benefit from...

What Is the Optimal Retail Return Rate?

Accepting retail returns began as a marketing technique. The objective, then and now, is to give the consumer the confidence to trade that hard-earned paycheck for something new. A trustworthy retailer, the reasoning goes, stands behind the quality of its merchandise. By building the confidence to...