by Stephen May | Oct 19, 2023
The holiday season isn’t over until that final post-holiday return rings through. For as much joy and revenue as the holiday season brings to the retail industry, the post-holiday return season can present several challenges. Return fraud, diminishing holiday sales,...
by Stephen May | Sep 21, 2023
For the last several weeks, retailers have been hard at work planning for the upcoming holiday shopping season. From November through December, retailers face a huge opportunity to increase sales and profits, but this season also comes with challenges, including the...
by Stephen May | Jul 20, 2023
Return rates have long been a topic of discussion in the retail industry, but their importance has increased in today’s dynamic market. As customer expectations continue to evolve and competition becomes fiercer, retailers must understand the significance of...
by Stephen May | Mar 16, 2023
Returns are an inevitable part of retail, and there’s been a lot of discussion lately about the need for retailers to create comprehensive returns strategies. But in those discussions, one metric is often ignored–the percentage of consumers who make a purchase after a...
by Stephen May | Feb 14, 2022
Many businesses have ecommerce capabilities, but most need to improve the consumer experience surrounding return transactions. This may be expected following the rapid growth of online sales and omnichannel returns during 2020 and 2021. Retailers often treat the...
