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Appriss Retail Sidekick Usage Policy

This Appriss Retail Sidekick Usage Policy (also referred to as the “Acceptable Use Policy” or “AUP”) applies to anyone who can submit inputs to Sidekick, all of whom we refer to as “users.” The Usage Policy is intended to help our users stay safe and promote the responsible use of our products and services. 

We reserve the right to update this policy as our technology and the associated risks evolve, or as we learn about unanticipated risks. 

Appriss Retail’s Security and Compliance Team will implement detection and monitoring to enforce our Usage Policy, so please review this policy carefully before using our products or services. If we learn that you have violated our Usage Policy, we may throttle, suspend, or terminate your access to our products and services. We may also block or modify model outputs when inputs violate our Usage Policy. 

If you believe that our model outputs are potentially inaccurate, biased or harmful, please notify us by sending an email to Product Feedback, or report it directly in Sidekick through the feedback icon located at the top of the chat or by hitting the thumbs down button or similar feedback features (where available).  

Universal Usage Standards 

Do Not Use to Make Employment, Credit, or Other High-Risk Decisions 

  • Appriss Retail is not a Credit Reporting Agency under the Fair Credit Reporting Act 15 U.S.C. §§ 1681 et seq. (“FCRA”) and our products are not intended to be used to determine eligibility for credit or insurance, for employment purposes such as hiring promotion, retention, or reassignment, or any other permissible purpose that may be subject to FCRA.  
  • Appriss Retail’s products or services are not intended to be used to make high risk decisions.  

Do Not Violate Applicable Laws or Engage in Illegal Activity 

  • This includes using our product or services to infringe, misappropriate, or violate the intellectual property rights of a third-party, or violate the privacy rights of third parties, as defined by applicable law.
     

Do Not Compromise Computer or Network Systems 

This includes using our products or services to: 

  • Discover or exploit vulnerabilities in systems, networks, or applications without authorization of the system owner; 
  • Gain unauthorized access to systems, networks, applications, or devices through technical attacks or social engineering; 
  • Create or distribute malware, ransomware, or other types of malicious code; 
  • Create automated tools designed to compromise multiple systems at scale for malicious purposes and/or; 
  • Bypass security controls such as authenticated systems, endpoint protection, or monitoring tools 


Do Not Discriminate or Harass 

  • Using our products or services to perpetuate discrimination or harassment is strictly prohibited.  This includes using our products or services to inappropriately monitor employees. 
  • Do not use the Appriss Retail products or services to promote discriminatory practices or behaviors against individuals or groups on the basis of one or more protected attributes such as race, ethnicity, religion, national origin, gender, sexual orientation, or any other identifying trait. 


Do Not Undermine Consumer Rights 

  • Appriss Retail products and services are intended to help retailers mitigate loss.  Do not use Appriss Retail products and services to undermine consumer rights or take action that is in violation of your stated policies or notices. 


Do Not Use for Criminal Justice, Surveillance, or Prohibited Law Enforcement Purposes 

  • Appriss Retail products and services are not intended to be used to prosecute individuals for criminal behavior or to determine if criminal behavior occurred. 
  • Do not use Appriss Retail products or services to continuously monitor individuals. 


Do Not Abuse our Platform 

This includes using our products or services to: 

  • Coordinate malicious activity across multiple accounts to avoid detection or circumvent product guardrails or generating identical or similar inputs that otherwise violate our Usage Policy; 
  • Utilize automation in account creation or to engage in spammy behavior; 
  • Circumvent a ban through the use of a different account, such as the creation of a new account, use of an existing account, or providing access to a person or entity that was previously banned; 
  • Intentionally bypass capabilities, restrictions, or guardrails established within our products for the purposes of instructing the model to produce harmful outputs (e.g., jailbreaking or prompt injection) without prior authorization from Appriss Retail and/or;  
  • Utilize inputs and outputs to train an AI model (e.g., “model scraping” or “model distillation”) without prior authorization from Appriss Retail. 


Elevated-Risk Use Case Requirements 

Some use cases pose an elevated risk of harm to individuals and consumers given the type of data in the product or service. For these use cases, we require that relevant human expertise should be integrated and that end-users should be aware when AI has been involved in producing outputs. 

“Elevated-Risk Use Cases” include: 

  • Legal: Use cases related to decisions with legal implications. 
  • Finance: Use cases related to financial decisions, including determining a consumer’s eligibility to make a return, price adjustment, or other post-sale transaction authorization. 
  • Employment: Use cases that relate to an employee’s performance or compliance with company policies.   

For such use cases, we require that you implement these additional safety measures: 

  • Human-in-the-loop: When using our products or services to provide advice, recommendations, or in subjective decision-making directly affecting individuals or consumers, a qualified professional in that field must review the content or decision prior to dissemination or finalization. You or your organization are responsible for the accuracy and appropriateness of that information. 
  • Disclosure: If model outputs are presented directly to individuals or consumers, you must disclose to them that you are using AI to help produce your advice, decisions, or recommendations. This disclosure must be provided at a minimum at the beginning of each session. 


Additional Use Case Guidelines 

The below use cases – regardless of whether they are Elevated-Risk Use Cases – must comply with the additional guidance provided. 

  • Investigations. Human intervention and review should always be employed when creating or investigating a case.