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Engage
Omni Returns & Claims Management

Stop returns fraud and abuse to protect profit.

For LP, finance, ecom, and ops — one return decision regardless of channel.
The Problem

Every return is a decision.
Most retailers are making them blind.

The Old Way

Three channels. Three siloed views. The pattern walks right past you.

With Engage

Every channel feeds one score. The pattern stops. Every time.

Real Results

These retailers stopped guessing.
Here's what happened.

Case Study: Home Improvement

Change the behavior

Buy Friday, use Sunday, return Monday — every weekend, without fail. Engage flagged the rental pattern and issued a warning. This weekend's the last free one.

icon Warn
icon Approve
icon Deny

Return rate improvement

2.3%

Annualized impact

$294M saved

Case Study: Sporting Goods

Keep the customer

Ten-year customer. Clean history. Two days late on a return. Lifetime value scored against return risk — approved in under a second.

icon Warn
icon Approve
icon Deny

Return rate improvement

2.0%

Annualized impact

$260M saved

Case Study: Department Store

Catch the fraud

Stolen outfit. Worn once. Back on the rack Monday. No purchase on file, pattern flagged across channels — denied before it cost them.

icon Warn
icon Approve
icon Deny

Return rate improvement

1.9%

Annualized impact

$944M saved

Under the Hood

Decisions on every return. Every type of fraud and abuse, caught. Workflows to drill into all of it.

Core Model

In-Store Return Authorization

Scores every return transaction in real time and issues an Approve, Warn, or Decline decision at the POS — in under one second.
Store returns, protected.
Core Model

Online Return & Claim Authorization

Return authorization for digital — online returns, online claims, and BOPIS. Same real-time decisioning at every digital touchpoint.
No digital blind spots.

Wardrobing Detection

Bought on Friday, worn all weekend, returned on Monday — it's billions in annual abuse, and most customers don't realize it’s abusive. Our model does.
Buy-wear-return, caught.

Tender Laundering Detection

A cash purchase becomes a gift card return becomes untraceable cash — and it usually looks like a normal transaction. Engage stops the scheme before the money walks.
Cash extraction, stopped.

Discount Fraud Detection

Coupon abuse, employee discount misuse, fraudulent promo codes — these patterns rarely surface in standard analytics. Our model finds them automatically.
Hidden no more.

Incentive Optimization

Not every return should end in a cash refund — the right offer at the right moment retains the customer and recovers margin. The model selects it automatically.
Returns become retention.
Workflow

Sidekick

Ask anything about your returns data and get an answer in seconds. No SQL, no data team, no waiting.
Workflow

Engage Insights

Every metric, down to the store, the SKU, the customer, or the associate — in real time. No data pull required.
10 %
average return & claims reduction
90 %
of return abusers buy again after a warning
99.99 %
decision accuracy
in-store and online

There's millions hiding in your returns.

Let's go find it.
Talk with us