Resource Center
Take a deeper dive into the future of omnichannel returns.
2023 Omnichannel Returns Index
This benchmark study, published by Incisiv and Appriss Retail, examines the capabilities and policies of 128 retailers across 9 industry segments to determine the “table-stakes” and differentiating factors that provide consumers with optimal returns experiences across all selling channels.
Featured Resources
2022 Consumer Returns in the Retail Industry Report
Get valuable insights into the state of returns in the U.S. including key data points covering returns volume, costs, and overall impact on revenue. Read More
4 Elements of an Effective Returns Strategy [Webinar]
Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy. Read More
2022 State of the Industry: Returns as an Engagement Strategy
Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More
Research
2022 State of the Industry: Returns as an Engagement Strategy
Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More
2022 Omnichannel Returns Index
Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More
2022 Consumer Returns in the Retail Industry Report
Get valuable insights into the state of returns in the U.S. including key data points covering returns volume, costs, and overall impact on revenue. Read More
Video
Returns Are a Powerful Engagement Opportunity – One You Can’t Ignore!
Instead of being a “cost of doing business,” returns can be an excellent opportunity to delight your customer. Watch our Big Ideas Presentation from the NRF Big Show 2023. Read More
4 Elements of an Effective Returns Strategy [Webinar]
Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy. Read More
Leveraging AI to Combat Claims Fraud
Learn how the Appriss Linking System can help you identify potential fraudulent order claims. Read More