e-commerce / digital transformation
Imagine your online returns, claims, and appeasements fraud numbers looking better than ever.
Use our AI-powered SaaS platform to better understand your customers’ behaviors, drive down return and fraud rates, and further your digital transformation initiatives.
Drive down retail return rates by reducing fraudulent and abusive returns.
Reduce returns and protect profits with Engage Return Authorization (formerly Verify®), the most widely used retail return authorization tool in the industry.
Leverage predictive algorithms and statistical models to identify fraudulent and abusive return behavior and provide behavior-based recommendations during the sales and returns process.
Lower the costs associated with reverse logistics, CPN, and shipping by stopping certain return transactions before they even take place.
Protect the relationship with legitimate customers while fighting returns, claims, and appeasements fraud.
Reduce fraudulent appeasements, as well as ‘Did Not Arrive’ and ‘Item Not Received’ claims, using Engage Claims and Appeasements to identify and flag potential fraudsters across all channels.
Recapture revenue at the point of return with intelligent, individualized incentives.
Use information available during the return process to deliver targeted, personalized incentives – return-to-store, buy more, or even go-green – that will drive new revenue within a matter of hours.
Show you know your consumer and reimagine the returns process. Engage Incentive Optimization (formerly Incent™) gives you the power to offer tailored incentives based on real-time visibility into multi-channel transaction data.
WHITE PAPER
Order Claims and Appeasements: A Growing Source of Ecommerce Fraud
Claims and appeasements fraud, a.k.a. refund fraud, can be as costly as chargebacks for some retailers. Learn how you can protect your profits.
Compete to win in the new retail ecosystem with technology that drives both your top and bottom lines.
The proof is in our results — and yours. Performance data varies among our customers, but the difference we’re making in the marketplace is clear.
34%
Sales improvement following a return
We help you drive new revenue and margin, by issuing intelligent incentives to consumers we score as most likely to make a new purchase today.
8%
Increased consumer shopping trips
When you exceed shopper expectations during a return transaction, you create a memorable experience for shoppers who are more likely to reward you by spending more time in your stores or on your site.
9%
Increased spending per visit
The online experiences you offer should feature technology that shows loyal shoppers you know what they like and are willing to give them reasons to buy even more.
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Ready to learn more?
Curious about the Appriss® Retail Platform? We can help you turn returns into positive experiences for shoppers and greater profitability for your bottom line.