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How Important Are Returns to Customers?
This report, based on surveys of 150 retail executives and over 1,000 North American consumers, explores how retailers handle returns and their effect on shopper decisions. Learn about the drawbacks of current policies and the advantages of AI-driven solutions for improved efficiency and customer satisfaction.
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Returns and Customer Loyalty: How Much Do They Matter?
The current state of retail returns If consumer returns were depicted as an emoji, they’d be a rocket ship. With retailers making the consumer returns experience more frictionless, it’s no wonder that in 2023, total merchandise returns peaked at $743 billion. But it...
7 Tips for Holiday Returns and Protecting Profits
While the holiday season delivers a bounty of revenue and customer joy to retailers, it also signals the calm before the chaotic post-holiday returns storm. A calculated strategy for managing post-holiday returns is crucial for a profitable holiday season and to avoid...
How to Prevent and Identify Inventory Shrinkage in Retail
Businesses diligently stock shelves, meticulously manage inventory, and ensure products are consistently available for consumers. However, a silent, often unseen threat known as inventory shrinkage gradually erodes profits, posing a challenge for businesses of all...