AI for Total Retail Loss
For retailers who sell in-store and online — Recover $15M in loss starting year one.
60
+
of the Top 100 U.S. Retailers
99.99
%
decision accuracy
in-store and online
in-store and online
10
x
average ROI
Total Retail Loss
Total loss is no longer one department. It's a strategy.
The Old Way
Five siloed views of returns and shrink. Managed after the fact. Channel by channel, case by case. And billions in loss to show for it.
The New Way
One view of returns and shrink. Acting on it before it compounds — with profit protection you can take to the board.
Customer Stories
Just ask them.
“The returns visibility that Appriss gives us is instrumental to recapturing profit from preventable returns fraud and abuse.”
“Appriss consistently surpasses the projected ROI and saves us millions every year.”
"Appriss levels up our operations. Connecting returns and claims data gives us a true 360-degree view of returns-related loss."
The Intelligence
Retailers running Appriss recover more — and unlock profit.
Most loss is preventable — the problem is visibility. Appriss closes that gap before the margin is gone, with decisions accurate enough to protect profit and precise enough to protect customers.
10%
average return & claims reduction
12%
average shrink reduction
90%
of return abusers buy again after a warning
Three AI layers, each building on the last.
Surface unusual behavior across employees, locations, and customers — before it compounds.
Approve, warn, or decline returns in milliseconds that protect your margin and customers.
Query returns, exceptions, and loss patterns in plain language — answers in seconds, not days.
The Appriss Difference
The most mature AI platform in the industry.
Cross-retailer transactions — in-store and online — reveal total loss patterns invisible to any single retailer. That data drives more accurate decisions on returns and shrink than any platform built on one retailer's data.
20
+
years of retail transaction history
40
%
of all U.S. retail transactions
250
M
unique customer identifiers
99.99
%
decision accuracy
in-store and online
The Platform
One platform. One total loss solution.
Three expressions of the same intelligence, each targeting a different dimension of loss.
Appriss Intelligence
In-Store+
Online+
Customer Service
Appriss Engage
Returns & Claims Management
Reduce fraud and abuse across channels to protect margins while maintaining customer loyalty.
- In-store return authorization
- Online return & claims authorization
- Online returns & claims portals
- Order protection
- Incentive optimization
- Returns analytics & insights
Appriss Secure
Shrink & Exception Analytics
Cut shrink by spotting risk before it compounds across employees, products, locations, and processes.
- In-store & online exception-based reporting
- Inventory exceptions
- Coaching tool
- Cash over/short tracking
- Shrink analytics & insights
Appriss Incident
Case & Audit
Management
Speed resolution by centralizing every case type in one system — shoplifting, ORC, audits, and safety.
- Audit management
- Quick entry
- Case linking
- Civil recovery
- Incident analytics & insights