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Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy.
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Returns as an Engagement Strategy
The 2022 State of the Industry survey report from Incisiv and Appriss Retail assesses retailers’ strategies for maximizing the value of returns transactions.
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2022 Retail Security Survey Report
The annual survey of loss prevention professionals reveals retail shrink is nearing $100B annually, driving 60% of respondents to boost their budgets for technology to help mitigate the risks.
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Leveraging AI to Combat Claims Fraud
Learn how one retailer linked consumer transaction activity across all channels to identify the consumers most likely to be committing order claim fraud.
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Increase profitability by rethinking your omnichannel returns.
Appriss® Engage provides real-time, AI-driven recommendations to individualize the customer experience during the return, exchange, or adjustment process.
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Cut Shrink and Protect Margin
Appriss® Secure goes beyond exception reporting to use AI to pinpoint the people, places, and processes that are draining your profits.
Total Impact for Appriss Retail Customers in 1 Year
8%
reduction in returns
12.9%
reduction in shrink
$1.3B
in sales preserved
Maximize profitability and minimize risk with Appriss Retail
Explore our suite of data-science driven solutions that can help optimize sales, profitability, and consumer experiences while reducing friction and fraud risk.
An artificial intelligence driven solution used by retailers worldwide to mitigate losses from retail fraud, theft, and operations/systemic breakdowns. Its analytics provide advanced profit protection and exception reporting.
A real-time, consumer-based authorization system, that uses predictive algorithms and statistical models to identify and deter fraudulent return behavior in stores, call centers, and online.
By using key information at the time of purchase or return, Incent delivers targeted, highly valued incentives that drive additional purchases within hours of a transaction, improving store performance.
A data-driven solution that enhances the consumer returns experience to drive profitable sales while reducing fraud and building loyalty.
We started with Engage and saw a decrease of millions in the first 6 months… an almost immediate 6.2% net reduction in returns.
– National Hardgoods Retailer, US
Managing omnichannel returns with Engage can deliver millions
Rethinking how you manage returns presents a unique opportunity to increase profitability without adding stores or finding new customers. Our data-science driven solutions streamline processes, optimize operations, boost efficiencies – all while engaging consumers and building brand loyalty.
Use our Engage Calculator to see YOUR financial gain.
Ready to learn more?
Curious about the Appriss® Retail Platform? We can help you turn returns into positive experiences for shoppers and greater profitability for your bottom line.
