Ecommerce is growing and changing the world, but are you delivering your omnichannel consumer the best experience possible? Your enterprise collects vast amounts of data about consumer transactions in your brick-and-mortar and online stores. You’re using it to perform sales and returns, but you could do much more.
Appriss® Engage omnichannel optimization provides real-time recommendations to improve the consumer’s experience with return/refund, purchase, and exchange behaviors. Shoppers can get the service and merchandise they want while acting in ways that reduce risk and cost for your retail business. It’s a win-win.
Retailers can use the real-time artificial intelligence in Engage to comb through their own data, recognize individual consumer preferences and history, and then recommend enhancements for the individual shopper’s journey. This happens lightning fast behind the scenes, so all consumers know is that they had a great experience.
Use targeted incentives to help turn refunds into sales or help encourage shoppers to come into a store to complete their purchase.
Direct consumers in-store if a pick-up can help minimize logistics. Decrease the overall return volume to help reduce overhead, and keep return shipping in check.
Take steps to identify and change the behavior of high risk purchasers and returners regardless of the channels they use to transact.
Help consumers make green choices by offering incentives to protect the environment, such as making pick-ups or returns in-store when they live nearby.
Find ways to uncomplicate your processes and streamline your operations for handling omnichannel returns and purchases. You may make life easier for your shoppers, too.
Help your consumers at every step of their journey. Purchases, exchanges, BOPIS, and more, Engage uses AI to help you to deliver the best, most profitable omnichannel experience.
Appriss Retail’s data science-driven solutions bring together real-world retail expertise and real-time analytics insights to help retailers like you elevate the consumer experience and generate more revenue across multiple channels.
Engage is a collection of technology services that help provide real-time recommendations to alter the flow of omnichannel transactions and make them more profitable for the company and pleasing to the consumer. The recommendations are created from AI models derived from millions of aggregated and anonymized consumer, store, product, and transaction attributes comprising billions of scenarios. When these are applied to your company’s transaction data, patters can be revealed that help you improve your operations.
Appriss Retail SVP Products Nathan Smith talks about the role of returns in sustainability, engagement and today’s consumer journey.
Some categories of merchandise have much higher return rates than others. This one-minute video compares 10 retail categories.
This report, developed in collaboration with NRF, highlights the impact of returns. How does your company compare?
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