REAL-TIME PROTECTION
Protect your profits in real time with frictionless returns.
Safeguard your profits while giving each customer the experience they deserve. Appriss® Engage gives retailers real-time protection by leveraging AI to deliver behavior-based recommendations that streamline returns, claims, and appeasements. Unlike other solutions, Appriss Engage uses data from all channels to provide an accurate recommendation on returns and claims. Wherever a consumer connects with a retailer, Appriss Retail is there to protect the transaction against fraud and abuse.
Engage In-Store Return Authorization
Appriss Engage provides real-time recommendations to approve, warn, or deny returns.
Engage helps reduce conflict from policy enforcement and bias in-store. It protects the return transaction against fraud and abuse while giving good customers the best possible experience.
Engage Online Return and Claim Authorization
Fraudulent or abusive returners may also engage with a retailer’s website or call center. A good fraud mitigation strategy requires that all channels are protected. Appriss Engage Online Return and Claim Authorization extends the protection across all channels.
Validating claims such as “item not received” or “item damaged” protects your bottom line from fraudulent claims and appeasement.
Engage Order Protection
Order Protection is designed to safeguard your ecommerce margins from fraud and abuse.
It dynamically assesses each transaction for claims and returns fraud risk, allowing you to apply specific guidelines—such as requiring in-store pickups or imposing restocking fees. This proactive approach helps protect your profits while ensuring a seamless experience for legitimate customers.
Engage Incentive Optimization
Give your customers tailored incentives.
Engage Incentive Optimization analyzes data during returns and purchases to give consumers targeted, customized incentives (such as special offers for making sustainable shopping choices and returning products in-store). You’ll be able to build customer loyalty, recapture revenue, and increase your bottom line.
The Appriss Linking System connects the dots in your data.
Applying artificial intelligence and advanced data models across all your transactions, the Appriss Linking System links purchases, returns, orders, claims, appeasements, credit cards, and more to create a consistent view of shopper behavior.
Engage instantly analyzes the linked transactions to give your automated systems recommendations to approve or deny a return or issue a warning based on guidelines defined by your company. The result: Profit dollars directly back on your bottom line. Good customers have a great experience while fraud and abuse is deterred.
Watch the videos and see Engage in action:
Engage Online Return & Claim Authorization
Engage In-Store Return Authorization
Learn how retailers like you are using Engage to fight fraud and improve their bottom line.
Make life easier for yourself and your loyal customers.
When retailers implement Engage Return Authorization they reduce returns and claims while delivering a better customer experience.
Engage does the hard work for you—so you can focus on serving your customers and growing your business.
Ready to get started?