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2024 Claims and Appeasements Report

Claims and appeasements fraud presents a significant challenge to retailer profitability. As online transactions surge, identifying fraudulent activities becomes challenging. “Bad actors” exploit this complexity, causing substantial financial losses. Effective fraud management is crucial for preserving profits and maintaining customer satisfaction.


  • The significant financial impact of fraudulent claims and appeasements on retailers.
  • The deceptive tactics utilized by “bad actors,” such as employing multiple identities to avoid detection.
  • The crucial importance of effective fraud management in preserving customer satisfaction levels.
  • The power of AI for ecommerce and loss prevention teams seeking to mitigate fraud more effectively.


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