See how one global automotive retailer harnessed the power of Engage Incentive Optimization to unlock untapped revenue potential within returns. Read More
Appriss Retail takes an ethical approach to building its artificial intelligence (AI)-driven solutions. Read More
As annual retail shrinkage nears the $100B mark, retailers are challenged to bolster retail security measures to mitigate risks. Read More
Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More
This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More
Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More
This retailer’s return procedures made it a target for organized retail crime and retail return abusers. See how it addressed the issue. Read More
How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More
What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More
This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More
This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More
This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More
This infographic-style booklet identifies six focus areas that can increase revenue and reduce loss in stores during re-opening. Read More
Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More
Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More
Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More
Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More
Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More
Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More
This retailer achieved a chain-wide 10%+ reduction in its return rate, saving millions of dollars annually. See how they did it. Read More
Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More
Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More
This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More
Appriss® Engage Return Authorization helps omnichannel retailer reduce returns, cut shrink, and improve service. Details are in this quick overview. Read More