Resource Center

Appriss Retail takes an ethical approach to building its artificial intelligence (AI)-driven solutions. Read More

As annual retail shrink nears the $100B mark, retailers are challenged to bolster security measures to mitigate risks. Read More

Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More

Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More

This retailer’s return procedures made it a target for organized retail crime and retail return abusers. See how it addressed the issue. Read More

How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More

What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More

This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More

This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More

This infographic-style booklet identifies six focus areas that can increase revenue and reduce loss in stores during re-opening. Read More

Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More

Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More

Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More

Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More

Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More

This retailer achieved a chain-wide 10%+ reduction in its return rate, saving millions of dollars annually. See how they did it. Read More

Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More

Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More

This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More

Appriss® Engage Return Authorization helps omnichannel retailer reduce returns, cut shrink, and improve service. Details are in this quick overview. Read More