Resource Center
Take a deeper dive into the future of omnichannel returns.
All White Paper Resources
Order Claims: A Growing Source of Ecommerce Fraud
Claims fraud, a.k.a. refund fraud, can be as costly as chargebacks for some retailers. Learn how you can protect your profits. Read More
AI-Driven Alternatives to Blanket Returns Policies: New Ways to Maximize Profitability
Don’t estrange shoppers with blanket return policies and return fees. Find viable alternatives that protect profits and elevate your CX. Read More
The Route to Return an Online Purchase
Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More
Analytics That Can Help You Save on Ecommerce Returns
When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More
Dramatic Shift from In-Store to Omnichannel Shopping
This report uses Appriss Commerce’s collective intelligence to shine a light on lasting changes in consumer spending habits. Read More
Managing Omnichannel Return Risk in Real-Time
Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Read More
Save Millions Directing Consumers to Return In-Store
See the data supporting the value of offering omnichannel consumers incentives to choose BORIS over shipping their returns to the retailer. Read More
How to Protect Retail Margins Using the Science of Statistics
See how retail LP/AP departments can identify the root causes of loss due to procedures, policies, or systemic errors, and improve profitability. Read More
Reducing Organized Retail Crime with Return Authorization and Consumer Linking
Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More
Consumer Shopping Behaviors: Online Reviews and Sentiments Analysis
See how a machine learning model can be used to predict whether an item would be “recommended” by the consumer. Read More
Fighting Omnichannel Return Loss During the Holiday Season
Retailers fight return losses all year long, the problem worsens considerably when the holiday season arrives. What can you do? Read More
Consumer Return Behaviors: B&M vs Omnichannel
How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More
Optimizing the Value in Return Transactions
By optimizing their return transactions, retailers have seen in increases of over1–2% in net sales and other benefits. Read More
The Impact of COVID-19 on Key US Retail Segments
This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More
TV Returns and Football’s Big Game: Where Is the Connection?
Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More
Machine Learning and the Evolution of Exception Reporting
Learn how today’s AI evolved from rules and queries to predictive models and machine learning, helping reduce retail shrink and loss. Read More
Controlling Shrink by Monitoring Sales Reducing Activities (SRAs)
Refunds, voids, and overrides are among the SRAs that are necessary for a great CX, but they can indicate rising shrink. Read More
Calculating Your Real Return Rate
Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More
Return Risk and Abuse: How to Protect Profits
Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More
Improving the Consumer Experience with Returns
Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More