White Paper

Rule-based return policies are hurting your best customers. Learn how adopting AI-driven return authorization effectively tackles return-related challenges, enhances customer loyalty, and strengthens brand reputation. Read more. Read More

Claims and appeasements fraud, a.k.a. refund fraud, can be as costly as chargebacks for some retailers. Learn how you can protect your profits. Read More

Don’t estrange shoppers with blanket return policies and return fees. Find viable alternatives that protect profits and elevate your CX. Read More

Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More

When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More

This report uses Appriss Retail’s collective intelligence to shine a light on lasting changes in consumer spending habits. Read More

Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Read More

See the data supporting the value of offering omnichannel consumers incentives to choose BORIS over shipping their returns to the retailer. Read More

See how retail loss prevention and asset protection departments can identify the root causes of loss due to procedures, policies, or systemic errors, and improve profitability. Read More

Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More

See how a machine learning model can be used to predict whether an item would be “recommended” by the consumer. Read More

Retailers fight return losses all year long, the problem worsens considerably when the holiday season arrives. What can you do? Read More

How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More

Retailers who have recently optimized their return transactions have increased consumer conversions while reducing loss, resulting in increases of over 1-2% in net sales. Read More

This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More

Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More

Learn how today’s AI evolved from rules and queries to predictive models and machine learning, helping reduce retail shrink and loss. Read More

Sales reducing activities (SRAs) indicate where retail shrink may have taken place, but they can also be used as an early indicator of future retail shrink, too. Read More

Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More

Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More

Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More