Research

Discover findings about consumer returns in the retail industry in 2023. Find out how retailers are tackling retail returns in this retail report.

2023 Consumer Returns in the Retail Industry Report

This annual report, published by NRF and Appriss Retail, offers valuable insights into the overall state of returns in a range of retail categories. Read More

The 2023 National Retail Security Survey report in partnership with Appriss Retail and the National Retail Federation is a retail security report that offers essential insights into the state of retail crime, focusing on theft, including organized retail crime (ORC), and explores retailers' loss prevention and asset protection strategies. Discover the latest retail shrinkage percentage in retail in 2023 and loss prevention strategies with the 2023 Retail Security Survey Report including impact of ORC.

2023 National Retail Security Survey Report

The 2023 National Retail Security Survey report offers essential insights into the state of retail crime, focusing on theft, including organized retail crime (ORC), and explores retailers' loss prevention and asset protection strategies. Read More

2023 Omnichannel Returns Index

This benchmark study, published by Incisiv and Appriss Retail, examines the capabilities and policies of 128 retailers across 9 industry segments to determine the “table-stakes” and differentiating factors that provide consumers with optimal returns experiences across all selling channels. Read More

Get valuable insights into the state of retail returns in the U.S. including key data points covering returns volume, retail return costs, and overall impact on revenue.

2022 Consumer Returns in the Retail Industry Report

Get valuable insights into the state of returns in the U.S. including key data points covering returns volume, costs, and overall impact on revenue. Read More

Retail shrinkage added up to almost $100B in losses in 2021. Learn about the state of retail security, average retail shrinkage, and key strategies needed to minimize risk. Discover the retail shrinkage percentage in 2021, average retail shrinkage.

2022 National Retail Security Survey Report

As annual retail shrinkage nears the $100B mark, retailers are challenged to bolster retail security measures to mitigate risks. Read More

research report cover 2022 State of the Industry: Returns as an Engagement Strategy report

2022 State of the Industry: Returns as an Engagement Strategy

Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More

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2022 Omnichannel Returns Index

Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More