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Take a deeper dive into the future of omnichannel returns.

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2022 Omnichannel Returns Index

Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More

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Consumer Returns in the Retail Industry 2021

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More

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2020 Consumer Returns in the Retail Industry Report

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More

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Sell More, Lose Less During #RetailRecovery

This infographic-style booklet identifies six focus areas that can increase revenue and reduce loss in stores during re-opening. Read More

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Mother’s Day Return Trends Revealed

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More