Resource Center

Take a deeper dive into the future of omnichannel returns.

Featured Research Resources

research report cover 2022 State of the Industry: Returns as an Engagement Strategy report

2022 State of the Industry: Returns as an Engagement Strategy

Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More

Young-girl-unbox-open-new-headphone-buy-order-from-online-store-shop-take-photo

Consumer Returns in the Retail Industry 2021

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More

ResearchFeatured Research Thumbnail

2022 Omnichannel Returns Index

Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More

All Research Resources

2022 national retail security survey from nrf and appriss retail

2022 Retail Security Survey Report

As annual retail shrink nears the $100B mark, retailers are challenged to bolster security measures to mitigate risks. Read More

ResearchFeatured Research Thumbnail

2020 Consumer Returns in the Retail Industry Report

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More

ResearchFeatured Research Thumbnail

Sell More, Lose Less During #RetailRecovery

This infographic-style booklet identifies six focus areas that can increase revenue and reduce loss in stores during re-opening. Read More

VideoFeatured Video Thumbnail

Mother’s Day Return Trends Revealed

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More