Research
All Research Resources
2023 Consumer Returns in the Retail Industry Report
This annual report, published by NRF and Appriss Retail, offers valuable insights into the overall state of returns in a range of retail categories. Read More
2023 National Retail Security Survey Report
The 2023 National Retail Security Survey report offers essential insights into the state of retail crime, focusing on theft, including organized retail crime (ORC), and explores retailers' loss prevention and asset protection strategies. Read More
2023 Omnichannel Returns Index
This benchmark study, published by Incisiv and Appriss Retail, examines the capabilities and policies of 128 retailers across 9 industry segments to determine the “table-stakes” and differentiating factors that provide consumers with optimal returns experiences across all selling channels. Read More
2022 Consumer Returns in the Retail Industry Report
Get valuable insights into the state of returns in the U.S. including key data points covering returns volume, costs, and overall impact on revenue. Read More
2022 National Retail Security Survey Report
As annual retail shrinkage nears the $100B mark, retailers are challenged to bolster retail security measures to mitigate risks. Read More
2022 State of the Industry: Returns as an Engagement Strategy
Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More