Resource Center
Take a deeper dive into the future of omnichannel returns.
Featured Research Resources
2022 State of the Industry: Returns as an Engagement Strategy
Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More
2022 Omnichannel Returns Index
Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More
2022 Consumer Returns in the Retail Industry Report
Get valuable insights into the state of returns in the U.S. including key data points covering returns volume, costs, and overall impact on revenue. Read More
All Research Resources
2023 Omnichannel Returns Index
This benchmark study, published by Incisiv and Appriss Retail, examines the capabilities and policies of 128 retailers across 9 industry segments to determine the “table-stakes” and differentiating factors that provide consumers with optimal returns experiences across all selling channels. Read More
2022 Retail Security Survey Report
As annual retail shrink nears the $100B mark, retailers are challenged to bolster security measures to mitigate risks. Read More
Consumer Returns in the Retail Industry 2021
This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More
2020 Consumer Returns in the Retail Industry Report
This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More
Sell More, Lose Less During #RetailRecovery
This infographic-style booklet identifies six focus areas that can increase revenue and reduce loss in stores during re-opening. Read More
Mother’s Day Return Trends Revealed
Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More