The customer experience differentiates your stores from competitors, and the retail organization has devoted enormous resources to making the experience visually pleasing, engaging, and consistent throughout the shopping and purchase process.
Promotion programs and loyalty efforts attract consumers and retain customers. It seems like every button has been pushed and every dial turned. Except one.
What about returns? Consumers view the refund process as a stand-alone event — one they judge separately. Does your return experience make consumers feel as special as your shopping experience does?
A consumer arrives in one of your stores planning to make a return. What happens next depends on you. Appriss Retail offers SaaS solutions to help you shape a positive return experience that encourages additional shopping while mitigating the risk of loss.
The analytical models behind Appriss Retail solutions allow you to please the 99 percent of good customers with generous return policies and targeted incentives.
Our return authorization takes only milliseconds. Clients have reported faster return transactions after the solution was implemented.
Our solutions protect you from the most destructive outliers. The 99 percent of good customers enjoy fast, easy returns.
Blanket return policies affect every shopper, but the analytical models offered by Appriss Retail are completely behavior based and affect only about one percent of consumers.
Verify and Secure Store ensure that policies are applied and followed consistently chain-wide.
Associates can deflect consumer conflicts by directing warned/denied consumers to the Appriss Retail Support Center. Consumers blame us, not you.
A data-driven solution that enhances the consumer returns experience to drive profitable sales while reducing fraud and building loyalty.
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