Reduce returns without losing loyal customers
Appriss® Engage uses advanced behavioral data to protect revenue from fraudulent returns, while preserving the customer relationships that matter.
Trusted by 60+ out of the top 100 US retailers
Appriss Engage?
Retailers don’t just choose Appriss Retail for fraud prevention. They choose it because it makes them more profitable, more respected by customers, and more agile than policy-based tools.
Delivers 10-12x ROI by reducing return and claim fraud.
Keeps high-value customers happy, even when they’re out of policy.
Works across online and in-store, unlike digital-only solutions.
Reduces conflict at the register by giving associates clear decisions.
Appriss Engage delivers value
Smarter in-store return decisions—instantly.
Static policies punish good customers. Appriss Retail uses behavioral and transactional data to make smarter return decisions—based on the value of the shopper, not just the value of the return.
Returns fraud isn’t limited to digital. Neither are we.
Appriss Engage protects against return and claim abuse across all touchpoints—not just card-not-present ecommerce. Where your competitors stop at digital, we go all the way to the register.
Guard your margins, without insulting your customers
Appriss Retail doesn’t rely on rigid policy rules. Instead, we analyze return behavior, customer value, and history in real time—approving returns for loyal customers, and catching abusers before they drain your bottom line.
From “Sorry, we can’t” to “Thanks for coming back”
Flexible, customer-aware return decisions turn tough conversations into trust-building moments. Increase retention by showing good customers they’re valued—even when a return is out of policy.
For every $1 stopped in fraud, our customers add $2 to their revenue.
That’s how Appriss Engage pays for itself and why our clients see a 10–12x ROI.
The intelligence poweringreturns
AI + Data Model Integration
We combine decades of in-store and digital transaction data to build an adaptive profile for each shopper. Our AI determines risk based on real behavior, not blunt return rules.
Instant Transaction Analysis
As soon as a return is initiated, Appriss evaluates the request against shopper value, past returns, and fraud indicators. Within seconds, the associate knows what to do—no guesswork.