Reduce returns and protect profits with Engage Return Authorization
Optimize in-store and ecommerce returns.
No matter what your return rate percentage is, studies show that about 10.3 percent of retail returns are fraudulent or abusive, adding to your costs and reducing your net sales. For a $1 billion retailer, that could mean up to a $10.3 million exposure.
Engage Return Authorization is a real-time, behavior-based return authorization system which uses predictive analytics and statistical models to distinguish and deter fraudulent and abusive return behavior in-store, online, or in the call center. Its models can also be used to improve click-and-collect (or BOPIS) processes while enhancing the consumer experience with fast service.
It is the most widely used return optimization tool in the industry, prompting the Wall Street Journal to state that Return Authorization “can now be found in every mall in America.”
Real-time recommendations to protect profits and customer expectations.
STOP RETURN FRAUD & ABUSE
In milliseconds Return Authorization detects consumer behaviors that indicate retail return fraud, BORIS fraud, or retail return abuse. Only consumers with extreme outlier behavior are denied.
PROTECT GOOD CUSTOMERS
Engage denies returns only to the worst offenders (about 1 percent are fraudulent/abusive). The rest can make returns quickly and without restriction.
REDUCE SHRINK
Retailers using Return Authorization typically see a 13 percent reduction in shrink. The results are so profound, the solution pays for itself in a few weeks and saves millions per year.
ATTRACT MORE CONSUMERS
Consumers prefer retailers who offer generous, dynamic return policies, and you can fulfill their wishes when Engage streamlines your processes and manages your risk.
TREAT ALL CONSUMERS FAIRLY
Engage accepts/denies returns based on the consumer’s transaction behaviors. A consumer will receive the same result regardless of which store or location is visited or who is working at the returns desk.
REAL-TIME ALERTS
Engage identifies outlier employee and/or consumer behaviors as the transaction completes and alerts your personnel while the individual is still in the store. (Optional module)
Deliver millions to your bottom line.
Reducing return fraud and retail return abuse presents a unique opportunity to increase profitability without adding stores or finding new customers. Use our Engage calculator to start building your business case.
Explore other Engage modules:
Claims and Appeasements
Machine learning analyzes thousands of data points to fight item not received and did not arrive claims and appeasements. Real-time recommendations pushed to your customer service software.
Incentive Optimization
Stop ignoring the last step of your customer journey and provide intelligent, optimized incentives during the return process. Recapture revenue and drive return behaviors.
Related Resources
WHAT PEOPLE ARE SAYING
“One of the best ROI projects I worked on!!”
PAUL JONES, LPC
Former SVP, Limited Brands