No matter what your return rate percentage is, studies show that about 10.3 percent of retail returns are fraudulent or abusive, adding to your costs and reducing your net sales. For a $1 billion retailer, that could mean up to a $10.3 million exposure.
Engage Return Authorization (formerly Verify) is a real-time, behavior-based return authorization system which uses predictive algorithms and statistical models to distinguish and deter fraudulent and abusive return behavior in-store, online, or in the call center. Its models can also be used to improve click-and-collect (or BOPIS) processes while enhancing the consumer experience with fast service.
It is the most widely used return optimization tool in the industry, prompting the Wall Street Journal to state that Return Authorization “can now be found in every mall in America.”
In milliseconds Return Authorization detects consumer behaviors that indicate retail return fraud, BORIS fraud, or return abuse. Only consumers with extreme outlier behavior are denied.
Engage denies returns only to the worst offenders (about 1 percent are fraudulent/abusive). The rest can make returns quickly and without restriction.
Retailers using Return Authorization typically see a 13 percent reduction in shrink. The results are so profound, the solution pays for itself in a few weeks and saves millions per year.
Consumers prefer retailers who offer generous return policies, and you can fulfill their wishes when Engage streamlines your processes and manages your risk.
Engage accepts/denies returns based on the consumer’s transaction behaviors. A consumer will receive the same result regardless of which store or site is visited or who is working at the returns desk.
Engage identifies specific employee and/or consumer situations as the transaction ends, and alerts your personnel while the individual is still in the store. (Optional module)
Reduce return fraud and abuse presents a unique opportunity to increase profitability without adding store or finding new customers. Use our Engage calculator to start to build your business case.
Appriss Retail also offers AI-powered recommendations to minimize fraudulent and abusive Did Not Arrive and Item Not Received ecommerce claims into your customer call centers.
Engage runs in a Software-as-a-Service environment, which means that deployment is fast, easy, and light on IT. Whether your store uses a POS, stand alone terminal, or needs omnichannel support, we can help.
The final step of your customer’s journey doesn’t have to be the return. See how Engage can be used to recover revenue and lower return costs by tailoring incentives to drive the behaviors you want from your shoppers.
Appriss Retail’s software-as-a-service (SaaS) implementation provides you with many complementary services beyond the functionality of the software. Discover key services that are integrally tied to our deliverables.
Delight your best consumers with Verify return authorization. It reduces friction and features real-time analytics across all your channels.
Verify return authorization helps omnichannel retailer reduce returns, cut shrink, and improve service. Details are in this quick overview.
This retailer’s return procedures made it a target for organized retail crime and return abusers. See how it addressed the issue.
WHAT PEOPLE ARE SAYING
“One of the best ROI projects I worked on!!”
PAUL JONES, LPC
Former SVP, Limited Brands
Learn how Engage Return Authorization uses predictive algorithms and statistical models to protect your best customers, cut costs, reduce returns, and prevent fraud. Help us customize your live demo by filling out all fields in this form.