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Defending Margins: A Retailer’s Fight Against Ecommerce Claims and Appeasements Fraud
After analyzing its ecommerce order claims and appeasements, a multi-channel sporting goods retailer found that 1.58% of its online sales required post-order adjustments or reshipments, totaling $50 million in adjustments.
They aimed to:
- Reduce the percentage of online sales subjected to post-order adjustments or reshipments.
- Enhance customer service while mitigating risk associated with post-order adjustments.
- Improve efficiency in handling fraudulent claims.
To achieve this, they adopted Engage Claims and Appeasements Authorization. Download the case study to learn more.
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