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Defending Margins: A Retailer’s Fight Against Ecommerce Claims and Appeasements Fraud

After analyzing its ecommerce order claims and appeasements, a multi-channel sporting goods retailer found that 1.58% of its online sales required post-order adjustments or reshipments, totaling $50 million in adjustments.

They aimed to:

  • Reduce the percentage of online sales subjected to post-order adjustments or reshipments.
  • Enhance customer service while mitigating risk associated with post-order adjustments.
  • Improve efficiency in handling fraudulent claims.

To achieve this, they adopted Engage Claims and Appeasements Authorization. Download the case study to learn more.

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