Resource Center

Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy. Read More

This retailer saw an opportunity to improve profitability and protect margins by maximizing the potential in an untapped revenue source—return transactions. Read More

Appriss Retail takes an ethical approach to building its artificial intelligence (AI)-driven solutions. Read More

Learn how the Appriss Linking System can help you identify potential fraudulent order claims. Read More

As annual retail shrink nears the $100B mark, retailers are challenged to bolster security measures to mitigate risks. Read More

Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More

Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Read More

Learn more about what consumer linking is, and how it helps retailers identify and fight fraud. Read More

Claims fraud, a.k.a. refund fraud, can be as costly as chargebacks for some retailers. Learn how you can protect your profits. Read More

Heather Bolling of The Home Depot shared her success in mitigating online returns fraud and protecting margin in this Big Ideas session co-presented with Appriss Retail. Read More

How can AI really help retailers? If you take advantage of the data, analyze all the bits and bytes, you can make it work for you. Read More

Recapture revenue, make your consumers feel better about the return experience and maybe even get them to buy something more with no additional marketing, no new ads, and no new stores. Read More

The number of returns are increasing dramatically, but customers still want to shop. The retailer can use the return event and turn it into a positive experience. Read More

How can retailers manage their growing online sales while keeping their return reserves in check? Dig deep into your consumer data and you can identify these consumers, and even better, do something about it. Read More

AI and machine learning can help you understand the full consumer shopping experience across all channels, identify fraudulent transactions and put guardrails around bad actors to minimize your risk. Read More

Don’t estrange shoppers with blanket return policies and return fees. Find viable alternatives that protect profits and elevate your CX. Read More

Appriss® Engage helps you to reduce risk and recoup lost revenue with a robust, omnichannel returns solution. Read More

Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More

Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More

When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More

This report uses Appriss Commerce’s collective intelligence to shine a light on lasting changes in consumer spending habits. Read More

Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Read More

See the data supporting the value of offering omnichannel consumers incentives to choose BORIS over shipping their returns to the retailer. Read More

Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More

See how a machine learning model can be used to predict whether an item would be “recommended” by the consumer. Read More

Retailers fight return losses all year long, the problem worsens considerably when the holiday season arrives. What can you do? Read More

How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More

By optimizing their return transactions, retailers have seen in increases of over1–2% in net sales and other benefits. Read More

What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More

This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More

This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More

Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More

This supermarket used LP/AP technology to keep up with overall growth and the addition self-checkout and cashier-assisted checkout. Read More

Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More

This retailer wanted to drive incremental sales and higher gross profit from its existing foot traffic, particularly from repeat shoppers. Read More

Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More

Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More

Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More

This retailer achieved a chain-wide 10%+ reduction in return rate saving millions of dollars annually. See how they did it. Read More

Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More

Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More

This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More