Engage

Using AI to Address Claim/Return Fraud & Abuse

Give Each Customer the Experience They Deserve!​

Learn how major retailers are now using AI to customize the decisioning for every customer, every channel and every transaction in the Big Ideas Session from NRF Big Show 2024. Read More

Discover findings about consumer returns in the retail industry in 2023. Find out how retailers are tackling retail returns in this retail report.

2023 Consumer Returns in the Retail Industry Report

This annual report, published by NRF and Appriss Retail, offers valuable insights into the overall state of returns in a range of retail categories. Read More

Appriss Retail Claims and Appeasements Authorization can help you recoup revenue, reduce retail cost, improve the customer experience, and protect against retail fraud and retail abuse. Retail claims and appeasements can create new opportunities for fraudsters and may also pose issues for customer service agents.

Engage Claims and Appeasements Authorization

Quickly identify high-risk claims that could be costing you millions each year with Engage Claims and Appeasements Authorization. Read More

Your rule-based return policy may be hurting your best customers. In this white paper, "Why Rule-Based Return Policies are Hurting Your Bottom Line," learn how adopting AI-driven return authorization effectively tackles return-related challenges, enhances customer loyalty, and strengthens brand reputation.

Why a Rule-Based Return Policy Hurts Your Best Customers and Bottom Line

Rule-based return policies are hurting your best customers. Learn how adopting AI-driven return authorization effectively tackles return-related challenges, enhances customer loyalty, and strengthens brand reputation. Read more. Read More

See how a global retailer used Appriss Retail Engage Incentive Optimization to increase revenue from retail returns. Reduce retail fraud and reduce retail abuse.

Automotive Retailer Maximizes Additional Revenue Potential in Returns

See how one global automotive retailer harnessed the power of Engage Incentive Optimization to unlock untapped revenue potential within returns. Read More

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Refund Management with Engage Return Authorization

Refund Management simplifies returns by enhancing point-of-service tools and managing receipts and tenders. Read More

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Integration Options for Appriss Engage

There's a variety of integration options for Appriss Engage to ensure the method that best fits a retailer's needs. Read More

See how Engage Claims Authorization helped removed retail fraud and abuse from this sporting goods chain's claims process.

A Powerful Approach to Ecommerce Claims and Appeasements Fraud

See how Engage Claims and Appeasements helped remove retail fraud and abuse from this sporting goods chain. Read More

Get valuable insights into the state of retail returns in the U.S. including key data points covering returns volume, retail return costs, and overall impact on revenue.

2022 Consumer Returns in the Retail Industry Report

Get valuable insights into the state of returns in the U.S. including key data points covering returns volume, costs, and overall impact on revenue. Read More

Appriss Retail and Incisiv present the webinar 4 elements of an effective returns strategy

4 Elements of an Effective Returns Strategy

Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy. Read More

Footwear retailer uses Appriss Engage Return Optimization and Engage Incentive Optimization to improve profitability and protect retail margins

Manufacturer/Retailer Steps Up Sales with Returns Solutions

This retailer saw an opportunity to improve profitability and protect margins by maximizing the potential in an untapped revenue source—return transactions. Read More

Appriss Retail ethical approach to artificial intelligence

Appriss Retail’s Ethical Approach to AI

Appriss Retail takes an ethical approach to building its artificial intelligence (AI)-driven solutions. Read More

Learn how the Appriss Linking System can help you identify potential fraudulent order claims. Detect retail claims fraud.

Leveraging AI to Combat Claims Fraud

Learn how the Appriss Linking System can help you identify potential fraudulent order claims. Read More

research report cover 2022 State of the Industry: Returns as an Engagement Strategy report

2022 State of the Industry: Returns as an Engagement Strategy

Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More

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Risk, Return, and Reshipment: How Dick’s Sporting Goods is Managing the Omnichannel Experience

Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Read More

Female online shopper calls retailer about an order claim. Ecommerce fraud prevention using AI can help weed out fraudulent store claims and fraudulent retail appeasements such as did not arrive fraud and item not received fraud without impacting your best customers. Retailers rely on Appriss Retail for their ecommerce fraud detection and ecommerce fraud prevention with Appriss Engage.

Order Claims and Appeasements: A Growing Source of Ecommerce Fraud

Claims and appeasements fraud, a.k.a. refund fraud, can be as costly as chargebacks for some retailers. Learn how you can protect your profits. Read More

watch the big ideas session from nrf protect 2022 with appriss retail and home depot

After the “Buy” Button: Attacking Omnichannel Risk

Heather Bolling of The Home Depot shared her success in mitigating online returns fraud and protecting margin in this Big Ideas session co-presented with Appriss Retail. Read More

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How Large Omnichannel Retailers Can Act Like a Mom & Pop Shop [Podcast]

How can AI really help retailers? If you take advantage of the data, analyze all the bits and bytes, you can make it work for you. Read More

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Consumers Make Returns in Your Stores. Are You Taking Advantage of Their Visit? [Podcast]

Recapture revenue, make your consumers feel better about the return experience and maybe even get them to buy something more with no additional marketing, no new ads, and no new stores. Read More

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Returns Drive Sales [Podcast]

The number of returns are increasing dramatically, but customers still want to shop. The retailer can use the return event and turn it into a positive experience. Read More

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Online Sales are Growing and So are Your Return Reserves [Podcast]

How can retailers manage their growing online sales while keeping their return reserves in check? Dig deep into your consumer data and you can identify these consumers, and even better, do something about it. Read More

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All Consumers Are NOT Created Equal [Podcast]

AI and machine learning can help you understand the full consumer shopping experience across all channels, identify fraudulent transactions and put guardrails around bad actors to minimize your risk. Read More

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AI-Driven Alternatives to Blanket Returns Policies: New Ways to Maximize Profitability

Don’t estrange shoppers with blanket return policies and return fees. Find viable alternatives that protect profits and elevate your CX. Read More

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Convert Returns into New Sales Opportunities In-store and Online

Appriss® Engage helps you to reduce risk and recoup lost revenue with a robust, omnichannel returns solution. Read More

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2022 Omnichannel Returns Index

Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More

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The Route to Return an Online Purchase

Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More

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Analytics That Can Help You Save on Ecommerce Returns

When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More

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Dramatic Shift from In-Store to Omnichannel Shopping

This report uses Appriss Retail’s collective intelligence to shine a light on lasting changes in consumer spending habits. Read More

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Managing Omnichannel Return Risk in Real-Time

Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Read More

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Save Millions Directing Consumers to Return In-Store

See the data supporting the value of offering omnichannel consumers incentives to choose BORIS over shipping their returns to the retailer. Read More

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Consumer Shopping Behaviors: Online Reviews and Sentiments Analysis

See how a machine learning model can be used to predict whether an item would be “recommended” by the consumer. Read More

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Fighting Omnichannel Return Loss During the Holiday Season

Retailers fight return losses all year long, the problem worsens considerably when the holiday season arrives. What can you do? Read More

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Consumer Return Behaviors: B&M vs Omnichannel

How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More

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Optimizing the Value in Return Transactions

Retailers who have recently optimized their return transactions have increased consumer conversions while reducing loss, resulting in increases of over 1-2% in net sales. Read More

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The Impact of COVID-19 on Key US Retail Segments

This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More

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TV Returns and Football’s Big Game: Where Is the Connection?

Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More

This supermarket used retail loss prevention/AP technology to keep up with overall growth and the addition self-checkout.

Supermarket Quells “Creative Cashiering”

This supermarket used loss prevention/asset protection technology to keep up with overall growth and the addition of self-checkout and cashier-assisted checkout. The results were immediate. Read More

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Lifting Sales Without Raising a Sweat

This retailer wanted to drive incremental sales and higher gross profit from its existing foot traffic, particularly from repeat shoppers. Read More

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Calculating Your Real Return Rate

Most retailers in this study underestimated their retail return rate—one by 150%. This paper explains how to calculate yours accurately. Read More

Discover six retail return fraud and returns abuse schemes as well as how to prevent them while improving the CX for other shoppers. Discover some of the common return abuse and return fraud schemes and learn how Appriss Retail can protect your profits.

Return Risk and Abuse: How to Protect Profits

Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More

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Improving the Consumer Experience with Returns

Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More

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Tuning in to Consumer Satisfaction

This retailer achieved a chain-wide 10%+ reduction in its return rate, saving millions of dollars annually. See how they did it. Read More

a retailer optimizes their return rate by reducing return loss and abuse with Appriss Retail Engage. Retail profit protection has never been easier than with Appriss Retail's suite of solutions.

Retail Profit Protection in the Spotlight

Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More

omnichannel retailer uses Appriss Retail Engage to implement return optimization and protect against retail returns abuse

Outfitted for Return Optimization

Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More

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Slam the Door on Return Fraud

This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More