Rule-based return policies are hurting your best customers. Learn how adopting AI-driven return authorization effectively tackles return-related challenges, enhances customer loyalty, and strengthens brand reputation. Read more. Read More
See how one global automotive retailer harnessed the power of Engage Incentive Optimization to unlock untapped revenue potential within returns. Read More
Use AI and data analytics to reward valued consumers and deter fraudsters to improve your bottom line. Read More
Refund Management simplifies returns by enhancing point-of-service tools and managing receipts and tenders. Read More
There's a variety of integration options for Appriss Engage to ensure the method that best fits a retailer's needs. Read More
See how Engage Claims and Appeasements helped remove retail fraud and abuse from this sporting goods chain. Read More
See how Appriss Retail helped one retailer reduce return rates while creating new revenue streams to mitigate losses. Read More
Watch how Appriss Retail helped a regional hardware retailer remodel their outdated return counter processes to address retail returns abuse and become more profitable. Read More
Get valuable insights into the state of returns in the U.S. including key data points covering returns volume, costs, and overall impact on revenue. Read More
Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy. Read More
This retailer saw an opportunity to improve profitability and protect margins by maximizing the potential in an untapped revenue source—return transactions. Read More
Appriss Retail takes an ethical approach to building its artificial intelligence (AI)-driven solutions. Read More
Learn how the Appriss Linking System can help you identify potential fraudulent order claims. Read More
As annual retail shrinkage nears the $100B mark, retailers are challenged to bolster retail security measures to mitigate risks. Read More
Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More
Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Read More
Learn more about what consumer linking is, and how it helps retailers identify and fight fraud. Read More
Claims and appeasements fraud, a.k.a. refund fraud, can be as costly as chargebacks for some retailers. Learn how you can protect your profits. Read More
Heather Bolling of The Home Depot shared her success in mitigating online returns fraud and protecting margin in this Big Ideas session co-presented with Appriss Retail. Read More
How can AI really help retailers? If you take advantage of the data, analyze all the bits and bytes, you can make it work for you. Read More
Recapture revenue, make your consumers feel better about the return experience and maybe even get them to buy something more with no additional marketing, no new ads, and no new stores. Read More
The number of returns are increasing dramatically, but customers still want to shop. The retailer can use the return event and turn it into a positive experience. Read More
How can retailers manage their growing online sales while keeping their return reserves in check? Dig deep into your consumer data and you can identify these consumers, and even better, do something about it. Read More
AI and machine learning can help you understand the full consumer shopping experience across all channels, identify fraudulent transactions and put guardrails around bad actors to minimize your risk. Read More
Don’t estrange shoppers with blanket return policies and return fees. Find viable alternatives that protect profits and elevate your CX. Read More
Appriss® Engage helps you to reduce risk and recoup lost revenue with a robust, omnichannel returns solution. Read More
Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More
Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More
This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More
When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More
This report uses Appriss Retail’s collective intelligence to shine a light on lasting changes in consumer spending habits. Read More
Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Read More
See the data supporting the value of offering omnichannel consumers incentives to choose BORIS over shipping their returns to the retailer. Read More
Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More
See how a machine learning model can be used to predict whether an item would be “recommended” by the consumer. Read More
Retailers fight return losses all year long, the problem worsens considerably when the holiday season arrives. What can you do? Read More
How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More
Retailers who have recently optimized their return transactions have increased consumer conversions while reducing loss, resulting in increases of over 1-2% in net sales. Read More
What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More
This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More
This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More
This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More
Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More
This supermarket used loss prevention/asset protection technology to keep up with overall growth and the addition of self-checkout and cashier-assisted checkout. The results were immediate. Read More
Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More
Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More
This retailer wanted to drive incremental sales and higher gross profit from its existing foot traffic, particularly from repeat shoppers. Read More
Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More
Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More
Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More
This retailer achieved a chain-wide 10%+ reduction in its return rate, saving millions of dollars annually. See how they did it. Read More
Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More
Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More
This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More