Resource Center

Take a deeper dive into the future of omnichannel returns.

All Engage Resources

VideoFeatured Video Thumbnail

Online Sales are Growing and So are Your Return Reserves [Podcast]

How can retailers manage their growing online sales while keeping their return reserves in check? Dig deep into your consumer data and you can identify these consumers, and even better, do something about it. Read More

VideoFeatured Video Thumbnail

All Consumers Are NOT Created Equal [Podcast]

AI and machine learning can help you understand the full consumer shopping experience across all channels, identify fraudulent transactions and put guardrails around bad actors to minimize your risk. Read More

White PaperFeatured White Paper Thumbnail

AI-Driven Alternatives to Blanket Returns Policies: New Ways to Maximize Profitability

Don’t estrange shoppers with blanket return policies and return fees. Find viable alternatives that protect profits and elevate your CX. Read More

Product InformationFeatured Product Information Thumbnail

Convert Returns into New Sales Opportunities In-store and Online

Appriss® Engage helps you to reduce risk and recoup lost revenue with a robust, omnichannel returns solution. Read More

ResearchFeatured Research Thumbnail

2022 Omnichannel Returns Index

Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More

White PaperFeatured White Paper Thumbnail

The Route to Return an Online Purchase

Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More

ResearchFeatured Research Thumbnail

Consumer Returns in the Retail Industry 2021

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More

White PaperFeatured White Paper Thumbnail

Analytics That Can Help You Save on Ecommerce Returns

When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More

White PaperFeatured White Paper Thumbnail

Dramatic Shift from In-Store to Omnichannel Shopping

This report uses Appriss Commerce’s collective intelligence to shine a light on lasting changes in consumer spending habits. Read More

White PaperFeatured White Paper Thumbnail

Managing Omnichannel Return Risk in Real-Time

Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Read More

White PaperFeatured White Paper Thumbnail

Save Millions Directing Consumers to Return In-Store

See the data supporting the value of offering omnichannel consumers incentives to choose BORIS over shipping their returns to the retailer. Read More

White PaperFeatured White Paper Thumbnail

Reducing Organized Retail Crime with Return Authorization and Consumer Linking

Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More

White PaperFeatured White Paper Thumbnail

Consumer Shopping Behaviors: Online Reviews and Sentiments Analysis

See how a machine learning model can be used to predict whether an item would be “recommended” by the consumer. Read More

White PaperFeatured White Paper Thumbnail

Fighting Omnichannel Return Loss During the Holiday Season

Retailers fight return losses all year long, the problem worsens considerably when the holiday season arrives. What can you do? Read More

White PaperFeatured White Paper Thumbnail

Consumer Return Behaviors: B&M vs Omnichannel

How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More

White PaperFeatured White Paper Thumbnail

Optimizing the Value in Return Transactions

By optimizing their return transactions, retailers have seen in increases of over1–2% in net sales and other benefits. Read More

VideoFeatured Video Thumbnail

2020 Examples of Return Fraud

What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More

VideoFeatured Video Thumbnail

2020 Blended Return Rate by Retail Category

This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More

ResearchFeatured Research Thumbnail

2020 Consumer Returns in the Retail Industry Report

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More

White PaperFeatured White Paper Thumbnail

The Impact of COVID-19 on Key US Retail Segments

This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More

White PaperFeatured White Paper Thumbnail

TV Returns and Football’s Big Game: Where Is the Connection?

Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More

Case StudyFeatured Case Study Thumbnail

Supermarket Quells “Creative Cashiering”

This supermarket used LP/AP technology to keep up with overall growth and the addition self-checkout and cashier-assisted checkout. Read More

VideoFeatured Video Thumbnail

Father’s Day Return Trends Revealed

Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More

VideoFeatured Video Thumbnail

Mother’s Day Return Trends Revealed

Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More

Case StudyFeatured Case Study Thumbnail

Lifting Sales Without Raising a Sweat

This retailer wanted to drive incremental sales and higher gross profit from its existing foot traffic, particularly from repeat shoppers. Read More

White PaperFeatured White Paper Thumbnail

Calculating Your Real Return Rate

Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More

White PaperFeatured White Paper Thumbnail

Return Risk and Abuse: How to Protect Profits

Six retail return fraud schemes are detailed here along with ways to prevent them while improving the CX for other shoppers. Read More

White PaperFeatured White Paper Thumbnail

Improving the Consumer Experience with Returns

Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More

Case StudyFeatured Case Study Thumbnail

Tuning in to Consumer Satisfaction

This retailer achieved a chain-wide 10%+ reduction in return rate saving millions of dollars annually. See how they did it. Read More

Case StudyFeatured Case Study Thumbnail

Profit Protection in the Spotlight

Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More

Case StudyFeatured Case Study Thumbnail

Outfitted for Return Optimization

Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More

Case StudyFeatured Case Study Thumbnail

Slam the Door on Return Fraud

This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More