• Webinar
• Engage

4 Elements of an Effective Returns Strategy

Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy.

You’ll gain insights to help you:

• Create a differentiated experience at the point of return.
• Convert returns transactions into positive, loyalty-building interactions with your brand.
• Reduce revenue loss, operating costs and business risks, while improving the shopper experience.

Loss Prevention Foundation (LPF) Recertification: Attendees of the live or recorded webinar have the option to earn 1 CEU upon completion. Please submit for your credit directly through LPF.

Tagged with:

• BOPIS
• BORIS
• consumer experience
• consumer returns
• ecommerce
• omnichannel