Resource Center

Take a deeper dive into the future of omnichannel returns.

All omnichannel Resources

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Convert Returns into New Sales Opportunities In-store and Online

Appriss® Engage helps you to reduce risk and recoup lost revenue with a robust, omnichannel returns solution. Read More

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2022 Omnichannel Returns Index

Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More

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The Route to Return an Online Purchase

Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More

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Consumer Returns in the Retail Industry 2021

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More

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Analytics That Can Help You Save on Ecommerce Returns

When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More

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Dramatic Shift from In-Store to Omnichannel Shopping

This report uses Appriss Commerce’s collective intelligence to shine a light on lasting changes in consumer spending habits. Read More

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Managing Omnichannel Return Risk in Real-Time

Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Read More

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Save Millions Directing Consumers to Return In-Store

See the data supporting the value of offering omnichannel consumers incentives to choose BORIS over shipping their returns to the retailer. Read More

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Reducing Organized Retail Crime with Return Authorization and Consumer Linking

Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More

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Consumer Shopping Behaviors: Online Reviews and Sentiments Analysis

See how a machine learning model can be used to predict whether an item would be “recommended” by the consumer. Read More

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Fighting Omnichannel Return Loss During the Holiday Season

Retailers fight return losses all year long, the problem worsens considerably when the holiday season arrives. What can you do? Read More

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Consumer Return Behaviors: B&M vs Omnichannel

How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More

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The Impact of COVID-19 on Key US Retail Segments

This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More

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Sell More, Lose Less During #RetailRecovery

This infographic-style booklet identifies six focus areas that can increase revenue and reduce loss in stores during re-opening. Read More

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Outfitted for Return Optimization

Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More

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Incent Increases Consumer Value

Appriss® Incent targeted incentives helps omnichannel retailers turn returns into new revenue and profits. Find details in this quick overview. Read More