Resource Center

This benchmark study, published by Incisiv and Appriss Retail, examines the capabilities and policies of 128 retailers across 9 industry segments to determine the “table-stakes” and differentiating factors that provide consumers with optimal returns experiences across all selling channels. Read More

Get valuable insights into the state of returns in the U.S. including key data points covering returns volume, costs, and overall impact on revenue. Read More

Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy. Read More

Learn how the Appriss Linking System can help you identify potential fraudulent order claims. Read More

Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More

Since ecommerce purchases are returned about twice as often as in-store purchases, using returns to build deeper relationships with consumers is an opportunity you don’t want to miss. Read More

Learn more about what consumer linking is, and how it helps retailers identify and fight fraud. Read More

Claims fraud, a.k.a. refund fraud, can be as costly as chargebacks for some retailers. Learn how you can protect your profits. Read More

Improve efficiencies at the point-of-service, reduce front-end turnover, and decrease sales reducing activities (SRAs) with Appriss Secure Coach. Read More

Heather Bolling of The Home Depot shared her success in mitigating online returns fraud and protecting margin in this Big Ideas session co-presented with Appriss Retail. Read More

Appriss® Engage helps you to reduce risk and recoup lost revenue with a robust, omnichannel returns solution. Read More

Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More

Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More

This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More

When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More

This report uses Appriss Commerce’s collective intelligence to shine a light on lasting changes in consumer spending habits. Read More

Understand the essentials for a real-time omnichannel return process that protects performance, delivers insight, and offers a seamless consumer experience. Read More

See the data supporting the value of offering omnichannel consumers incentives to choose BORIS over shipping their returns to the retailer. Read More

Retailers can identify organized retail crime rings using advanced analytics and focusing on extreme return activity within their own business. Read More

See how a machine learning model can be used to predict whether an item would be “recommended” by the consumer. Read More

Retailers fight return losses all year long, the problem worsens considerably when the holiday season arrives. What can you do? Read More

How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More

This research-driven white paper shows which categories were winners and which were losers in key retail segments during 2020 Read More

This infographic-style booklet identifies six focus areas that can increase revenue and reduce loss in stores during re-opening. Read More

Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More

Appriss® Retail's Engage Incentive Optimization helps omnichannel retailers turn returns into new revenue and profits. Find details in this quick overview. Read More