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Take a deeper dive into the future of omnichannel returns.

All BORIS Resources

4 Elements of an Effective Returns Strategy [Webinar]

Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy. Read More

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2022 State of the Industry: Returns as an Engagement Strategy

Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More

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Convert Returns into New Sales Opportunities In-store and Online

Appriss® Engage helps you to reduce risk and recoup lost revenue with a robust, omnichannel returns solution. Read More

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2022 Omnichannel Returns Index

Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More

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The Route to Return an Online Purchase

Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More

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Analytics That Can Help You Save on Ecommerce Returns

When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More

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Save Millions Directing Consumers to Return In-Store

See the data supporting the value of offering omnichannel consumers incentives to choose BORIS over shipping their returns to the retailer. Read More

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Sell More, Lose Less During #RetailRecovery

This infographic-style booklet identifies six focus areas that can increase revenue and reduce loss in stores during re-opening. Read More