Don’t estrange shoppers with blanket return policies and return fees. Find viable alternatives that protect profits and elevate your CX. Read More
Retailers must rethink returns as an integral part of their retail strategy if they are to be successful says this index report from Incisiv. Read More
Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More
This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2021. Read More
When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More
This retailer’s return procedures made it a target for organized retail crime and return abusers. See how it addressed the issue. Read More
How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More
What were the most common forms of return fraud experienced by US retailers in 2020? Find out in less than a minute. Read More
This short video shows which retail verticals had the highest merchandise return rates in 2020. (The highest is not apparel.) Read More
This benchmark report provides data points on ecommerce, in-store, and omnichannel return cost, loss, and volume in the US during 2020. Read More
Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More
Gifts are returned throughout the year, not just at winter holidays. See the gifts the with highest return rate after Father’s Day. Read More
Gifts are returned throughout the year, not just during winter holidays. See the gifts the with highest return rate after Mother’s Day. Read More
This retailer wanted an EBR system to address revenue, margin, and stock loss plus create actionable insights. It achieved ROI in just 3 months. Read More
Delight your best consumers with Appriss® Verify return authorization. It reduces friction and features real-time analytics across all your channels. Read More
This retailer wanted to drive incremental sales and higher gross profit from its existing foot traffic, particularly from repeat shoppers. Read More
Most retailers in this study underestimated their return rate—one by 150%. This paper explains how to calculate yours accurately. Read More
Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More
This retailer achieved a chain-wide 10%+ reduction in return rate saving millions of dollars annually. See how they did it. Read More
Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More
Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More
This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More
Appriss® Verify return authorization helps omnichannel retailer reduce returns, cut shrink, and improve service. Details are in this quick overview. Read More