consumer returns

This annual report, published by NRF and Appriss Retail, offers valuable insights into the overall state of returns in a range of retail categories. Read More

This benchmark study, published by Incisiv and Appriss Retail, examines the capabilities and policies of 128 retailers across 9 industry segments to determine the “table-stakes” and differentiating factors that provide consumers with optimal returns experiences across all selling channels. Read More

Instead of being a “cost of doing business,” returns can be an excellent opportunity to delight your customer. Watch our Big Ideas Presentation from the NRF Big Show 2023. Read More

Get valuable insights into the state of returns in the U.S. including key data points covering returns volume, costs, and overall impact on revenue. Read More

Nathan Smith (Appriss Retail) and Giri Agarwal (Incisiv) discuss the findings from the 2022 State of the Industry: Returns as an Engagement Strategy report and how they can be applied toward building an effective return strategy. Read More

This retailer saw an opportunity to improve profitability and protect margins by maximizing the potential in an untapped revenue source—return transactions. Read More

Learn how your company’s returns strategy compares to the cross-section of retailers surveyed in this latest study from Incisiv. Read More

Don’t estrange shoppers with blanket return policies and return fees. Find viable alternatives that protect profits and elevate your CX. Read More

Is your ecommerce return process strengthening or harming your CX? A secret shopper study of 55 omnichannel retailers may surprise you. Read More

When it comes to ecommerce returns, categories matter. Learn where and how to start looking for your cost savings. Read More

This retailer’s return procedures made it a target for organized retail crime and retail return abusers. See how it addressed the issue. Read More

How does consumer behavior differ between omnichannel and store-only shoppers? Which consumers deliver more value? You may be surprised. Read More

Do consumers purchase high-end TVs to watch “The Big Game” and then return them for a refund? Appriss Commerce did the research to find out. Read More

This retailer wanted an EBR system to address revenue, margin, and stock loss plus create actionable insights. It achieved ROI in just 3 months. Read More

This retailer wanted to drive incremental sales and higher gross profit from its existing foot traffic, particularly from repeat shoppers. Read More

Most retailers in this study underestimated their retail return rate—one by 150%. This paper explains how to calculate yours accurately. Read More

Here are six tips to reinvent your merchandise returns process to deliver consumer service excellence at the point-of-return. Read More

This retailer achieved a chain-wide 10%+ reduction in its return rate, saving millions of dollars annually. See how they did it. Read More

Can a retailer optimize its return rate by reducing return loss and abuse while keeping consumer satisfaction levels high? Read More

Changes in consumer behavior were jeopardizing this company’s profitability and performance through return abuse. See what the retailer did. Read More

This chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. See how the retailer regained control. Read More

Appriss® Engage Return Authorization helps omnichannel retailer reduce returns, cut shrink, and improve service. Details are in this quick overview. Read More