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2023 Consumer Returns in the Retail Industry Report

This annual report, published by NRF and Appriss Retail, offers valuable insights into the overall state of returns in a range of retail categories, including the most common examples of return fraud experienced in the past year (ex: wardrobing fraud, employee return fraud, online return fraud).

It examines data points for ecommerce, in-store, and omnichannel returns volume, loss, and impact on the retail industry in the U.S. during 2023 to help retailers better understand current consumer trends and better protect against retail shrink and refund fraud.

Download a copy now to compare your returns performance against your peers to help you create a roadmap for the future.

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