• Case Study
• Engage

Slam the Door on Return Fraud

This automotive aftermarket chain offered a no-receipt-required return policy, but employees routinely extended the refund timeframe. This opened the door to fraudulent and abusive returns, driving costs out of control. The company needed a way to maintain high consumer satisfaction while still enforcing its return policy consistently across thousands of stores.

Learn how the retailer used Appriss Retail’s Engage Return Authorization to reduce its return rate, reduce shrink, and improve the customer experience.

 

Tagged with:

• consumer returns
• retail loss prevention
• retail operations
• retail shrink
• specialty retail