Plugging the $19 Billion Leak on Profitability: Omnichannel Return Fraud

Uncover the latest stats on return and claims fraud, in the NRF Big Ideas presentation by Riskified and Appriss Retail, now available on-demand

Retailers and consumers live in an omnichannel world, and it’s making it easier for abusers and fraudsters to steal. The cost of the abuse is rising, with returns and claims costing retailers $103 billion in 2024.

It’s evident that retailers face a very delicate balance between protecting against fraud and abuse and ensuring their good customers aren’t affected.

Discover the latest statistics on return and claims fraud from industry leaders Pedro Ramos of Appriss Retail and Jeff Otto of Riskified. Find out how a 360-degree view of retail fraud can help protect profits in this on-demand presentation from NRF Big Show 2025.