Plugging the $19 Billion Leak on Profitability: Omnichannel Return Fraud

Retailers and consumers live in an omnichannel world, and it’s making it easier for abusers and fraudsters to steal. The cost of the abuse is rising: Returns and claims cost retailers $103 billion in 2024—$19 billion of which was directly tied to online and digital purchases.

It’s evident that retailers face a very delicate balance between protecting against fraud and abuse and ensuring their good customers aren’t affected.

Discover the latest statistics on return and claims fraud from industry leaders Pedro Ramos of Appriss Retail and Jeff Otto of Riskified. Find out how a 360-degree view of retail fraud can help protect profits in this on-demand presentation from NRF Big Show 2025.