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There’s No “Friendly Fraud” – Using AI to Address Claim/Return Fraud & Abuse

Join Pedro Ramos, chief revenue officer at Appriss Retail, in an insightful presentation about how retailers are leveraging AI to tackle the growing threat of retail claims fraud and abuse.

In this on-demand presentation from NRF Protect 2024, you’ll learn:

  • How professional returners are becoming increasingly sophisticated in their deceptive tactics.
  • The hefty cost ($2.2B – $3.7B annually) of fraudulent claims and appeasements to retailers.
  • The diverse claim types, such as price adjustments and coupon misuse, driving the surge in online fraud.
  • How AI-powered retail solutions can help loss prevention teams protect transactions against fraud and abuse in real-time, regardless of channel.


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