Deep Dive: How to Tackle Return Fraud — Without Losing Customers

In a bonus episode of Retail Remix, guest host Adam Blair (Retail TouchPoints), supported by Pedro Ramos and Vishal Patel of Appriss Retail, explores how retailers can reduce return fraud while maintaining a positive customer experience.

In a bonus episode of Retail Remix, guest host Adam Blair (Retail TouchPoints), supported by Pedro Ramos and Vishal Patel (Appriss Retail), explores how retailers can reduce return fraud while maintaining a positive customer experience.

The conversation covers:

The rise and evolution of returns fraud
The conflict between consumer expectations and loss prevention
How retailers can adjust return policies without losing valuable customers
Important insights from Appriss Retail’s latest Consumer Returns in the Retail Industry report
Success stories from retailers addressing this issue