Combat returns and claims abuse with AI-powered protection.

Returns and claims fraud are now among the most damaging contributors to total retail loss, costing retailers $103 billion in 2024 alone. As fraud tactics evolve—from wardrobing to false appeasements and ORC—retailers are under pressure to act fast.

This guide breaks down the full impact of returns and claims abuse on your bottom line and outlines the most common types of fraud hurting profitability, operations, and trust.

What’s inside:

• The latest fraud and abuse figures, including claims-related loss
• A breakdown of key fraud types, from bracketing to employee return abuse
• How to build a Total Retail Loss Management (TRLM) team across departments