by lnienaber | Jun 24, 2025
The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss Combat returns and claims abuse with AI-powered protection. Returns and claims fraud are now among the most damaging contributors to total retail loss, costing retailers $103 billion in 2024 alone....
by lnienaber | Mar 21, 2025
The Total Retail Loss Playbook: A 6-Step Guide to Cutting Waste, Combating Fraud & Driving Operational Excellence In some industries, up to 80% of retail loss comes from more than just theft. Are you addressing all the causes? Most retailers focus on shrink and theft,...
by lnienaber | Dec 30, 2024
2024 Consumer Returns in the Retail Industry Report Did you know that 15% of your returns and claims are fraudulent? Published by Appriss Retail and Deloitte, this annual customer returns report provides a deep dive into the state of returns in 2024. It highlights the...
by lnienaber | Sep 27, 2024
How Important Are Returns to Customers? Returns are inevitable, but are your strategies working? New research from Appriss and Retail Dive reveals that while 83% of companies have tightened return policies to reduce returns, and 84% to combat fraud, these changes...
by Stephen May | May 29, 2024
2024 Claims and Appeasements Report Claims and customer appeasements fraud presents a significant challenge to retailer profitability. As online transactions surge, identifying fraudulent activities becomes challenging. “Bad actors” exploit this complexity, causing...
