if (window.BEJSSDKObserver === undefined) { (function(BEJSSDKObserver, $, undefined) { var observer = void 0; var listeners = []; var readySet = []; var doc = window.document; var MutationObserver = window.MutationObserver || window.WebKitMutationObserver; function checkSelector(selector, fn, indexList) { var elements = doc.querySelectorAll(selector); for (var i = 0, len = elements.length; i < len; i++) { /* -1 means all instances */ if (indexList != -1 && !(i in indexList)) { continue; } var element = elements[i]; for (var j = 0; j < readySet.length; j++) { if (readySet[j] == element.className || readySet[j] == element.id) { return; } } if (element.className) { readySet.push(element.className); } if (element.id) { readySet.push(element.id); } if (!element.ready || MutationObserver==null) { element.ready = true; fn.call(element, element); } } } function checkListeners() { listeners.forEach(function (listener) { return checkSelector(listener.selector, listener.fn, listener.indexList); }); } function removeListener(selector, fn) { var i = listeners.length; while (i--) { var listener = listeners[i]; if (listener.selector === selector && listener.fn === fn) { listeners.splice(i, 1); if (!listeners.length && observer) { observer.disconnect(); observer = null; } } } } /** * Fire event on first js selector * @param selector string to watch on * @param fn callback function * @param index_list can be undefined which means only first one * or -1 which means all * or a list of allowable indexes */ BEJSSDKObserver.jsElementReady = function(selector, fn, index_list) { if (index_list === undefined) { index_list = []; index_list.push(0); } if (MutationObserver != null) { if (!observer) { observer = new MutationObserver(checkListeners); observer.observe(doc.documentElement, { childList: true, subtree: true }); } listeners.push({ selector: selector, fn: fn, indexList: index_list }); } else { /* <= IE8 */ if (!document.addEventListener) { /* log("<=IE8 attachEvent assignment"); */ document.addEventListener = document.attachEvent; } document.addEventListener("DOMContentLoaded", function(event) { var elements = doc.querySelectorAll(selector); for (var i = 0, len = elements.length; i < len; i++) { /* -1 means all instances */ if (index_list != -1 && !(i in index_list)) { continue; } var element = elements[i]; element.ready = true; fn.call(element, element); } }); } checkSelector(selector, fn, index_list); return function () { return removeListener(selector, fn); }; }; }(window.BEJSSDKObserver = window.BEJSSDKObserver || {})); } var jsElementReady = window.BEJSSDKObserver.jsElementReady; if (window.BELinkBlockGenerator === undefined) { (function(BELinkBlockGenerator, $, undefined) { BELinkBlockGenerator.MAXIMUM_HEADLINE_LENGTH = 100; BELinkBlockGenerator.MAXIMUM_DESC_LENGTH = 200; BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_URL_TYPE = 0; BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_HEADLINE_TYPE = 1; BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_DESCRIPTION_TYPE = 2; BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_IMAGE_TYPE = 3; BELinkBlockGenerator.REPLACEMENT_STRATEGY_OVERWRITE = 0; BELinkBlockGenerator.REPLACEMENT_STRATEGY_POST_APPEND_ELEMENT = 1; BELinkBlockGenerator.REPLACEMENT_STRATEGY_PRE_APPEND_ELEMENT = 2; BELinkBlockGenerator.REPLACEMENT_STRATEGY_PRE_APPEND_PARENT = 3; BELinkBlockGenerator.setMaximumHeadlineLength = function(length) { BELinkBlockGenerator.MAXIMUM_HEADLINE_LENGTH = length; }; BELinkBlockGenerator.setMaximumDescriptionLength = function(length) { BELinkBlockGenerator.MAXIMUM_DESC_LENGTH = length; }; BELinkBlockGenerator.generateIndividualLinks = function(parentElement, linkStructure, link) { var link_level_element_tag = linkStructure[0]; var link_level_element = document.createElement(link_level_element_tag); var link_attribute_dictionary = linkStructure[1]; var allowable_elements = linkStructure[2]; var children_link_structures = linkStructure[3]; for (var link_attribute_key in link_attribute_dictionary) { link_level_element.setAttribute(link_attribute_key, link_attribute_dictionary[link_attribute_key]); } var added_something = false; if (allowable_elements.indexOf(BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_URL_TYPE)>=0) { link_level_element.setAttribute('href', link.url); added_something = true; } if (allowable_elements.indexOf(BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_HEADLINE_TYPE)>=0 && link.h1) { var headline_text = link.h1; if (headline_text.length > BELinkBlockGenerator.MAXIMUM_HEADLINE_LENGTH) { headline_text = headline_text.substring(0, BELinkBlockGenerator.MAXIMUM_HEADLINE_LENGTH) + '...'; } var text_node = document.createTextNode(headline_text); link_level_element.appendChild(text_node); added_something = true; } if (allowable_elements.indexOf(BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_DESCRIPTION_TYPE)>=0 && link.desc) { var desc_text = link.desc; if (desc_text.length > BELinkBlockGenerator.MAXIMUM_DESC_LENGTH) { desc_text = desc_text.substring(0, BELinkBlockGenerator.MAXIMUM_DESC_LENGTH) + '...'; } var text_node = document.createTextNode(desc_text); link_level_element.appendChild(text_node); added_something = true; } if (allowable_elements.indexOf(BELinkBlockGenerator.IND_LINK_BLOCK_TYPE_IMAGE_TYPE)>=0 && link.image) { link_level_element.setAttribute('src', link.image); added_something = true; } /** don't emit for empty links, desc, headline, image except for parent structures where allowable_length=0 */ if (!added_something && allowable_elements.length != 0) { return; } /* go depth first */ for (var childrenIndex=0; childrenIndex .be-ix-link-block{clear:both; } .be-ix-link-block .be-related-link-container{display: flex;justify-content:center; text-align:center; padding: 10px 0;padding-bottom:20px} .be-ix-link-block .be-related-link-container .be-label{display: inline-block;margin-right: 15px; font-style: normal; font-size: 16px; font-family: 'Poppins', Helvetica, Arial, Lucida, sans-serif; color: #1E1432 !important; font-weight: 700; line-height: 1.6em;} .be-ix-link-block .be-related-link-container .be-list{list-style:none;margin:0;padding: 0;} .be-ix-link-block .be-related-link-container .be-list .be-list-item{margin:0;padding: 0 0 0px 0;} .be-ix-link-block .be-related-link-container .be-list .be-list-item a{text-transform: none;padding-right: 15px; font-size: 16px; font-family: 'Poppins', Helvetica, Arial, Lucida, sans-serif; color: #1E1432; font-weight: 300; line-height: 1.6em;text-decoration:none;} .be-ix-link-block .be-related-link-container .be-list .be-list-item a:hover{opacity: 1;color:#FA505F } .be-ix-link-block .be-related-link-container .be-list{display:flex;width:auto} .be-ix-link-block .be-related-link-container .be-list .be-list-item{display:flex;} .be-ix-link-block .be-related-link-container .be-list .be-list-item:last-child{margin-right:0} @media (max-width: 767px) { .be-ix-link-block .be-related-link-container{ display: block; text-align: left; width: 100%; padding-left: 30px;} .be-ix-link-block .be-related-link-container .be-label {width: 100%;margin:0;padding-bottom:10px} .be-ix-link-block .be-related-link-container .be-list {display: inline-block;width: 100%;} .be-ix-link-block .be-related-link-container .be-list .be-list-item {display: inline-block;margin:0;padding: 0 0 5px 0;} .be-ix-link-block .be-related-link-container .be-list .be-list-item a{padding-right:0px} } Break the Cycle of Bad Returns: Keep Customers Happy With an Upgrade to Your Customer Returns Policy | Appriss Retail

Break the Cycle of Bad Returns: Keep Customers Happy With an Upgrade to Your Customer Returns Policy

July 1, 2025

Pedro Ramos, CRO of Appriss Retail, shares the components of effective returns policies and the need for transparency with customers in Hardware Retailing.