OUR PARTNERS

Make returns faster and simpler with end-to-end fraud protection

Retailers are under mounting pressure from fragmented customer journeys and a surge in returns fraud. With 15% of returns and claims being fraudulent, the industry faces an astounding $103 billion in losses each year. As bad actors exploit weaknesses across online, in-store, and omnichannel operations, combating returns fraud and abuse has become a critical priority.

Appriss Retail and Optoro have come together to provide a comprehensive solution, combining data-driven fraud protection and advanced returns management. Together, they deliver 360° coverage for fraud prevention, improving profitability while ensuring frictionless customer experiences.

Ready to streamline your returns and get end-to-end fraud prevention coverage?

Better together

Improved profit margins

A streamlined returns process enables retailers to quickly spot fraudulent and abusive returns. By implementing advanced fraud prevention solutions, retailers can unlock up to a 10X return on investment.

Clear, data-driven decisions in real-time

Combining AI-driven insights with unified data platforms ensures accurate and consistent decisions across all touchpoints, enhancing efficiency, building customer trust, and reducing fraud and abuse.

Seamless omnichannel customer experience

A seamless omnichannel customer experience provides a complete view of customer behavior across returns, claims, and sales channels, allowing retailers to reward loyal customers while mitigating risky behaviors.

How it works

Appriss Retail and Optoro combine AI-powered fraud protection with advanced returns management to offer a comprehensive solution for retailers.

Comprehensive coverage for returns fraud and abuse

Appriss Retail leverages AI-powered analytics to detect fraud early by integrating purchase and return data, uncovering patterns of suspicious behavior. Meanwhile, Optoro’s returns management software ensures a seamless returns process, from initiation to resale. Together, these solutions form a powerful, unified approach to preventing abuse, rewarding loyal customers, and safeguarding profits- — delivering up to a 10X return on investment for retailers.

Smarter risk recognition across channels

Drawing on data from billions of retail transactions, Appriss Retail and Optoro identify hidden patterns—from fraudulent claims to abusive return behaviors. The outcome? Smarter decision-making fueled by machine learning and actionable insights across both online and in-store transactions.

Actionable and automated intelligence

Streamlines the customer journey by reducing friction for loyal shoppers, preventing fraud and abuse, and enhancing profitability while building stronger loyalty.

Learn more about Appriss Retail

The 2024 consumer returns report by Appriss Retail and Deloitte dives into the state of retail returns in 2024 and the most common types of return fraud. Discover the 2024 retail return rate and what percentage of returns and claims can be attributed to fraud and abuse.

2024 Consumer Returns in the Retail Industry Report

Published by Appriss Retail and Deloitte, this annual customer returns report provides a deep dive into the state of returns in 2024. It highlights the most common types of return fraud and provides critical data on ecommerce, in-store, and omnichannel returns and claims, losses, and the broader impact on the U.S. retail industry.

Appriss Retail x Optoro Partner Overview

Discover how Appriss Retail and Optoro have come together to provide a comprehensive solution, combining data-driven fraud protection and advanced returns management, and delivering 360° coverage for fraud prevention.

Download the new retail guide to prevent retail returns fraud, claims abuse, and safeguard your bottom line.

The Bottom Line: How Returns and Claims Fraud Drive Total Retail Loss

Returns and claims abuse is quietly becoming one of the biggest threats to retail profitability—costing over $100B annually. This guide exposes the biggest sources of loss and shows how today’s smartest retailers are fighting back with AI, cross-functional teams, and frictionless fraud prevention.

Ready to streamline your returns and get end-to-end fraud prevention coverage?

Let's chat!