[Case Study] Remodeling an Old Fashioned Return Counter

This retailer's return policies made it a target for organized retail crime (ORC) groups and return abusers. Learn how Appriss Engage helped them reduce their retail return rate and protect profits.

Reducing Organized Retail Crime and Return Abuse for a Regional Home Improvement Chain

Situation: This regional home improvement chain realized its return policies and procedures made it a target for organized retail crime rings and return abusers. It also struggled to apply its policies consistently.

Unlock the case study to see how Appriss® Engage helped the retailer reduce its return rate within the first 6 months, improve profitability, and protect against further fraudulent activity including organized retail crime (ORC).

“We speeded up every transaction by almost 18 seconds, which is huge in the world of operations. Importantly, we removed the bad return abusers—99.9%. More importantly, we identified and rewarded the good customers, which is what our program allows us to do.” – Director, Security Operations