2024 Consumer Returns in the Retail Industry Report

Did you know that 15% of your returns and claims are fraudulent?

Published by Appriss Retail and Deloitte, this annual customer returns report provides a deep dive into the state of returns in 2024. It highlights the most common types of return fraud and provides critical data on ecommerce, in-store, and omnichannel returns and claims, losses, and the broader impact on the U.S. retail industry.

2024 Consumer Returns in the Retail Inustry report key findings:

• 13.21%: The overall return rate for 2024.
• 15% of retail losses: A staggering $103 billion attributed to return and claims fraud and abuse.

Download the report to gain insights into emerging consumer trends and strengthen your strategies to fight return and claims fraud and abuse.