Engage Insights

The intelligence powering smarter returns

Appriss® Engage uses real-time behavioral insights to reduce and modify the returns experience without alienating good customers. With Engage Insights, retailers can move beyond surface-level reports and drill down into what is really driving returns.

With intuitive dashboards and flexible filters,you can:

• Analyze (receipted and non-receipted) returns, BORIS, BORO, and claims/appeasements across channels—for a complete omnichannel view. Get a full picture of return behavior to inform smarter policies and improve the customer experience across every touchpoint.
• Drill into return trends by brand, region, store, associate, or timeframe. Quickly identify which locations, people, or time periods are driving higher returns so you can take targeted action where it matters most.
• Spot patterns tied to specific products, payment methods, or customer behaviors. Optimize merchandising, payment policies, and customer strategies based on real-world behavior—not assumptions.
• Uncover root causes behind return spikes—seasonal behavior or abuse? Now you’ll know. Pinpoint whether returns are a normal fluctuation or a red flag, so you can respond appropriately without alienating good customers.
• Connect the dots between refund activity and potential fraud and abuse, operational errors, or Organized Retail Crime. Protect revenue by identifying loss drivers early—whether it’s internal error or external fraud.

What Sets Engage Insights Apart

AI + Behavioral Modeling: Decades of transaction data power real-time, adaptive risk scoring, based on behavior, not rigid rules.

Powerful Identity Engine: Connects online & in-store activity using purchases, returns, and claims to provide the most comprehensive and accurate view of the shopper.

Instant Transaction Analysis: Every return is evaluated for shopper value, risk indicators, and fraud patterns—guiding the associate on what action to take and reducing insult rate.

Drillable Omnichannel Analytics: Spot refund spikes, associate patterns, or Organized Retail Crime (ORC) activity with just a few clicks.