Return to Sender: How Organized Retail Crime Rings Exploit Returns, Claims, and Loopholes

Returns are no longer just a customer service issue—they’re a goldmine for ORC groups.

While smash-and-grab thefts make headlines, the real threat to retailers is more hidden—and more costly. Organized retail crime (ORC) groups are exploiting returns and claims systems at scale, laundering stolen goods, manipulating policies, and bypassing detection through sophisticated tactics.

In this free report, uncover how ORC rings are evolving beyond theft—and how leading retailers are using AI and network analytics to stop hidden fraud in its tracks.

What you’ll learn in this new ORC report:

• How ORC groups exploit returns and claims to fly under the radar
• Real-world case studies that expose high-dollar refund abuse
• The most common fraud tactics (and how they go undetected)
• Why traditional controls fail—and what cutting-edge AI can see
• How to spot abuse without alienating good customers (and reduce your insult rate)