Aug 27 2020

COVID and Employee Fraud: What to Expect for the Remainder of 2020

Internal loss numbers have remained steady the past few years, according to findings from the 2020 National Retail Security Survey. However, due to many factors brought on by COVID-19, all signs point toward an increase in employee fraud for the rest of the year. Here is what you can expect to see...

Sep 23 2019

Infographic: 5 Ways to Improve Cashier Training & Customer Service

Has cashier coaching taken a back seat to “more important” tasks? Consider that cashiers create the last and most important impression on consumers. This reason alone should make it a priority....

Jul 31 2019

Is Your BORIS/BOPIS a Win-Win? | Part Two

In the first part of this series, we covered the many options there are when it comes to deciding how your Buy-Online-Pickup-In-Store (BOPIS) and Buy-Online-Return-In-Store (BORIS) services will take place. Additionally, we explored how BORIS transactions can be handled, as well as the store and...

Jul 23 2019

Is Your BORIS/BOPIS a Win-Win? | Part One

The new frontier of omnichannel retail has proved to be an exciting and challenging time. Instead of brick-and-mortar stores only serving their original purpose of selling goods or offering services, they have expanded into much more: a hub for online pickups and returns, a place for consumers to...

Jun 25 2019

Ways to Protect Profits—and the Customer Experience—with AI

Consumer spending drives 70 percent of the U. S. economic growth according to a recent article in The Balance, making every fluctuation in retail sales important to a myriad of businesses. Manufacturers, suppliers and logistics companies, as well as all the industries that support them benefit from...

Apr 23 2019

How Retailers Moved from Rules to Artificial Intelligence

Artificial Intelligence (AI) is a broad category that includes several different types of analysis or methods of creating a system in which the program makes a decision based on the available information. Self driving cars are a glamorous example of a system that collects data from its environment,...

Mar 15 2019

5 Ways a Return Authorization Solution with AI Can Improve the Return Experience

Consumers have more options than ever when it comes to making purchases. Their decisions are based on a combination of many things, including convenience, price, efficiency, as well as how they’re treated the moment they step into a store or start browsing online.

Jan 18 2019

What Kinds of Employee Fraud Does AI Catch?

Employee theft and fraud in the retail industry has been well-documented for decades. The most recent National Retail Security Survey (NRSS) from the National Retail Federation places the 2018 cost employee fraud at $1,203.16 on average with a median of $700. Technology solutions make it easier...