by Stephen May | Jul 6, 2023
In today’s rapidly evolving retail landscape, staying ahead of the competition requires embracing innovative technologies that can drive growth, enhance customer experiences, and optimize operations. One such technology that has captured the world’s attention is...
by Stephen May | Mar 30, 2023
Are you ready to take on the challenge to improve your retail omnichannel returns? As more and more consumers expect seamless returns across all channels, the role of a returns leader has never been more crucial for omnichannel retailers. Returns are an essential part...
by Stephen May | Mar 16, 2023
Returns are an inevitable part of retail, and there’s been a lot of discussion lately about the need for retailers to create comprehensive returns strategies. But in those discussions, one metric is often ignored–the percentage of consumers who make a purchase after a...
by Stephen May | Feb 14, 2022
Many businesses have ecommerce capabilities, but most need to improve the consumer experience surrounding return transactions. This may be expected following the rapid growth of online sales and omnichannel returns during 2020 and 2021. Retailers often treat the...
by Stephen May | Feb 3, 2022
The past few years delivered unprecedented growth in online shopping and a corresponding explosion in return rates. Ecommerce returns are now two to three times greater than returns for brick-and-mortar purchases. In 2021, one out of five of online purchases were...
