by Stephen May | Apr 7, 2023
Today’s shoppers are more demanding than ever – especially when it comes to returns transactions. They expect retailers to handle returns quickly, with flexibility and consistency, and to always take a proactive approach to customer satisfaction. If any aspect is...
by Stephen May | Aug 19, 2022
The uptick in ecommerce has inspired many trends for businesses of all sizes and stripes —and not all of them are positive. While most omnichannel and ecommerce retailers have historically been concerned with chargeback fraud, some now recognize a type of fraud that...
by Stephen May | Jul 12, 2022
A keep-it return—the practice of refunding or replacing a consumer’s purchase without requiring that the item be returned—has been an unpublished option that retailers have used at their discretion for many years. The decision is gaining popularity due to the surge in...
by Stephen May | Mar 21, 2022
As a retailer, you know that the cost of returns is much more than the loss of a sale. Returns and return fraud have a cascading effect on your business’ revenue and profit. The National Retail Federation has compiled returns data for 2022 in a comprehensive report,...
by Stephen May | Mar 17, 2022
Overview “Sell to your consumers wherever they want to shop” was the philosophy behind much of the current expansion in retail. Store and ecommerce channels were designed to make buying easy. Receiving and processing returned merchandise, however, was a...
