Top Strategies to Prevent Holiday Return Policy Abuse

The holiday season brings a surge in sales and excitement for retailers, but it also presents unique challenges, particularly with returns. Increased holiday returns can strain employee resources and cut into profits, as retailers face the risk of return fraud and...

Returns and Customer Loyalty: How Much Do They Matter?

The current state of retail returns If consumer returns were depicted as an emoji, they’d be a rocket ship. With retailers making the consumer returns experience more frictionless, it’s no wonder that in 2023, total merchandise returns peaked at $743 billion. But it...