by Stephen May | Sep 8, 2022
Are your front-line employees getting the recognition and supportive coaching they need to stay engaged and excited about serving your consumers? Are they motivated to bring their A-game each and every day? These days, practically every retailer is struggling with...
by Stephen May | Aug 3, 2022
You’ve noticed them while you’re shopping and even in your own company—associates who are uncertain and therefore work slowly and make errors. They get flustered and skip steps. Their confidence crumbles. Bad actors also see it, and they will target the flustered...
by Stephen May | Mar 17, 2022
Overview “Sell to your consumers wherever they want to shop” was the philosophy behind much of the current expansion in retail. Store and ecommerce channels were designed to make buying easy. Receiving and processing returned merchandise, however, was a...
by Stephen May | Nov 18, 2021
Think ahead to January. While the holiday decorations are still decking your store aisles, the post-holiday return scene at retail stores of all sizes can be even busier than the pre-holiday weeks. And the atmosphere is different as consumers are hyper focused on...
by Stephen May | Nov 4, 2021
The Return Counter is often the keystone to a consumer’s experience with your retail locations. It’s the proverbial fork in the road along the shopping journey, where one path leads to satisfaction and the other to frustration. It’s also where smart retailers can turn...
