by Stephen May | Sep 7, 2023
Every holiday season, retailers look to staff up for the impending rush. This search includes part-time and temporary associates to help wrap gifts, stock inventory, or manage an influx of returns. However, when it comes to the complexity of returns, it’s important...
by Stephen May | May 5, 2023
Retail has undergone significant changes in recent years, not the least of which is the struggle to maintain a full, motivated workforce. Nearly every store seems to have a perpetual “We’re Hiring” sign, and most are clearly understaffed. In addition, retail employee...
by Stephen May | Sep 8, 2022
Are your front-line employees getting the recognition and supportive coaching they need to stay engaged and excited about serving your consumers? Are they motivated to bring their A-game each and every day? These days, practically every retailer is struggling with...
by Stephen May | Aug 3, 2022
You’ve noticed them while you’re shopping and even in your own company—associates who are uncertain and therefore work slowly and make errors. They get flustered and skip steps. Their confidence crumbles. Bad actors also see it, and they will target the flustered...
