by Stephen May | Apr 4, 2024
Quantifying retail return rates may seem like simple math—add the number of return transactions and divide that negative number into net sales. However, this method doesn’t account for exchanges, refunds, restocking fees, employee time, and potential damage to goods....
by Stephen May | Oct 5, 2023
To help retailers avoid fraudulent returns this holiday season, we’ve made it a point to keep an eye out for who’s on Santa’s naughty list and what they’re up to. But what about the nice list? Hard-working associates, loss-prevention professionals, and seasonal...
by Stephen May | Mar 16, 2023
Returns are an inevitable part of retail, and there’s been a lot of discussion lately about the need for retailers to create comprehensive returns strategies. But in those discussions, one metric is often ignored–the percentage of consumers who make a purchase after a...
by Stephen May | Sep 29, 2021
For decades, returns have been considered a cost of doing business. As a retailer you sell a product. Consumers buy that product and some of them return it. And your business absorbs the cost. Over time, and across thousands of shoppers, those costs add up quickly....
by Stephen May | Jul 14, 2021
Consumers have opinions on which retailers (and which of their store locations) are their go-to stops. These are the ones that have the freshest produce, the best variety of clothing or shoe sizes, the most organized shelves, or the most reliable employees. They don’t...
