by Stephen May | Nov 18, 2021
Think ahead to January. While the holiday decorations are still decking your store aisles, the post-holiday return scene at retail stores of all sizes can be even busier than the pre-holiday weeks. And the atmosphere is different as consumers are hyper focused on...
by Stephen May | Oct 14, 2021
The bond between retailers and their “best” consumers has been put to the test over the past few years. As the COVID-19 pandemic shifted shopping online and shuffled behaviors, it brought forth new demands on retailers to maintain existing relationships, create new...
by Stephen May | Oct 4, 2021
2020 changed everything, and 2021 continues to bring us new learning. The COVID-19 pandemic has impacted the retail industry in ways still to be determined, but one thing we know for sure is that the way retailers do business – and how consumers shop – has shifted...
by Stephen May | Mar 10, 2021
Many retailers may never know their real return or exchange rates from store, ecommerce, or omnichannel transactions. Are you one of them? The standard reporting systems tend to underrepresent the financial impact of returns. Until you understand the full impact...
